At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated Customer Excellence Collections Analyst to join our Finance Shared Services team. In this role, you will be responsible for optimizing cash inflows and managing the end-to-end resolution of invoice queries and disputes to ensure timely accounts receivable clearing.
What You’ll Do
In this role, you will:
- Lead collection activities for an allocated customer portfolio by executing telephone reminders and dunning actions to achieve weekly cash targets and maintain accurate account records.
- Collaborate with internal stakeholders, including the Credit Manager and Dispute Resolution teams, to resolve complex invoice discrepancies and provide actionable data for internal and external reporting.
- Ensure compliance with organizational financial standards and group provision rules while identifying opportunities for continuous process improvement within the credit control environment.
What You’ll Bring
The ideal candidate will have:
- Proven experience in a large-value commercial Credit Control or collections environment, with a track record of resolving historical debt.
- Strong knowledge of the dunning process and professional proficiency in English (level C1 or above).
- Proven ability in analytical problem-solving, stakeholder management, and maintaining professional communication under tight deadlines.
- Proficiency in IT tools, specifically Oracle Advanced Collection Module or similar ERP systems.
What We Offer
- Location: Cluj-Napoca, hybrid (3 days per week in the office).
- Competitive compensation and benefits aligned with your experience.
- Paid time off: 25 days per year (plus birthday) to support your work-life balance.
- Flexible work options to support a healthy work-life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth within a global organization.
Category: Finance