Customer Engineering Account Manager

Customer Engineering Account Manager

Company:

The Boeing Company

As a provider of cutting-edge aircraft retrofit solutions, Boeing Global Services (BGS) is expanding the Customer Engineering team in the United Kingdom or Ireland to continue providing exceptional customer service and technical expertise. We are seeking a talented individual whom will act as the main technical point of contact during Phase I (capturing the business) for both our airline and leasing customers. A Customer Engineer will continuously liaise with customers, understand their retrofit modification requirements, initiate the proposal generation process and keep the customer apprised of proposal progress.

Position Responsibilities:

• Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.

• Review aircraft configurations, provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.

• Initiate the proposal generation process.

• Collaborate with internal teams to develop and present retrofit proposals

• Support modifications for all business product lines including: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).

• Develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.

• Monitor proposal progress and keep customers updated.

Required Qualifications:

An undergraduate degree in an engineering discipline.

Preferred Experience and Qualifications:

• A solid background in aviation engineering with an understanding of aircraft retrofit modifications.

• Proven experience in customer-facing roles, demonstrating exceptional communications skills, relationship-building abilities and the capacity to understand and address the customer needs effectively.

• Experience working with airline and/or leasing organizations.

• Experience working with EASA Part 21 design organizations.

• Good communication, project management and organizational skills.

• Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

Work Authorisation:

This requisition is for a locally hired position in the UK and Ireland. Candidates must have current legal authorisation to work immediately in the UK and Ireland. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants.

Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. This position does not have relocation approval.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (United Kingdom)