Customer Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Customer Engineer

Locations: London, Essex | Hybrid

The Opportunity

We are seeking a Customer Engineer to join our global Engineering Services team. In this role, you’ll help our clients globally to optimise business workflows by creating, delivering, and supporting any customisations they need to bridge our technology with their unique requirements. You’ll collaborate closely with our clients to gather requirements, provide detailed specifications and ensure delivery meets their expectations. The work combines consulting, analysis, development, and quality assurance. This role blends financial industry knowledge with technology skills in a vibrant, international work environment. You’ll get the opportunity to collaborate and share knowledge across leading financial institutions, as well as our experienced team within the fintech industry.

What You Will Get To Do:

For implementation projects, these are the responsibilities of a Customer Engineer:

• Together with the business consultant and/or the solution architect, define what custom items need to be built for the implementation project.
• Collaboration on each custom request with the client and/or business consultant to create a technical specification.
• Develop the custom item outlined within the specification.
• Install the custom item in the test/UAT or other environment.
• Test that the item works, and deliver it to the client or consultant to do testing.
• Fix any issues that may come up during testing.
• Update documentation for any changes that have come up during development and testing.
• Provide documentation and review the item with the client and support.

For ad-hoc projects (existing clients), these are the responsibilities of a Customer Engineer:

• Support items previously developed and delivered to Clients. This could also include internal custom items.
• Work may be a billable task depending on the maintenance coverage in place for the custom item.
• For new items, Engineering Services owns the full project from start to finish.
  • Scoping
  • Estimating
  • Specification
  • Development
  • Testing
  • Installation/Setup
  • Hypercare/Go Live Support
• Upgrade custom items when a client is moving to a new version.
  • This may be a billable task depending on the maintenance coverage of each custom item.
• Assist the SS&C client experience organisation by sharing knowledge of software development skill sets and providing consultancy.

What You Will Bring:

• 5+ years of relevant working experience in C# development.
• Experience with Microsoft SQL Server (T-SQL, ADO .NET, database tools, etc).
• Experience with SQL Server Reporting Services is a plus.
• Ideally fintech experience

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Professional Development Reimbursement, including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the well-being of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.