Customer Education Specialist

The Role

As a Customer Education Specialist, you’ll be an integral part of our professional services team.  Your role will be vital to deliver impactful product training to drive adoption for our clients. You will collaborate with account reps, product managers, and solutions engineers to deliver and continue developing product training.  We’re looking for a self-motivated, detail-oriented, and service-driven individual who is comfortable leading interactive instruction, updating content, and supporting our growing training program.

What You'll Do

• Deliver trainings to Teachers, Admins, and Counselors on our GoGuardian and Pear Deck Learning Suites
• Become an expert in our product, value proposition, and best practices to effectively articulate and support all product trainings
• Support customer education by continuing to develop and update training content
• Understand our customer’s challenges and identify ways that our products’ functionalities can meet their needs 
• Collaborate closely with internal teams to support a cohesive and high-quality customer experience   
• Design and develop instructional materials for new product trainings and professional development experiences
• Actively contribute to the operationalizing of new processes and systems for supporting the growing Customer Education team 
• Serve as an enthusiastic, knowledgeable and empathetic representative of GoGuardian in all customer engagements
• Manage Professional Development workflow for clients experiencing varying levels of need for product training
• Up to 25% travel with the capacity to travel up to 60% of the time July through September

Who You Are

• 3+ years prior experience in any combination of software training, K-12 teaching, adult education, coaching, or live facilitation
• Experience in curriculum and instruction or the Pear Deck Learning Suite HIGHLY preferable 
• Ability to quickly develop rapport and trust with a diverse customer base and leads with patience and empathy
• Past experience in instructional design or lesson planning
• Self-starter, with the ability to thrive in a fast-paced, unpredictable environment
• Adept at project management and cross-functional collaboration to support training initiatives for team 
• Self-starter who is consistently driven to find new solutions, improve content, and optimize processes
• Ability to thrive in a fast-paced and changing environment; adaptable to shift priorities quickly

What We Offer 

• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• A robust catalog of benefits that support your professional growth and personal well being, including work from home funds, fertility &adoption reimbursement, and more…

Plus the intangible:

• A varied and challenging role in a global and highly innovative high-growth company.
• Supportive, driven colleagues who have your back and share your passion.

The typical base salary range for this position is $60,000 - $70,000. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.