Customer Development Performance Analyst (Beauty and Wellness and Personal Care)

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY/FUNCTION INTRODUCTION

Customer Development (CD) is what we call our Sales organization at Unilever. Customer Development works closely with our customers to pioneer new products, build categories, and best deploy best-in-class retail and shopper capabilities.

JOB PURPOSE

If you can drive CD performance through data-driven insights and continuously optimise information and analytics, then this role is just for you!

Lead in Performance Analytics in CD

• Ensures BG/Channel strategic Alignment

• Overseeing monitoring of targets and recommending corrective action

• Providing actionable insights to CDLT and Commercial Finance Director

• CSP Financial Lead for IBP and SOP

• Leads Simplification and Streamlining Initiatives

• Monthly CD financial reporting

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Category Growth Strategies and Partnering

• Ensuring BG/Channel strategic alignment IBP and SOP CD Lead

• Actionable TTS insights to BT

TTS Efficiencies

• Driving TTS efficiencies including tracker and actionable insights

Targets and Budgets

• Tracking USG targets and investment to deliver BG Strat by channel and customer

• Lead tracking against global benchmarking

• Lead any gap closure initiatives for targets and benchmarks

Pricing and Promotions, Mix

• Pricing (SPI and procurement led) and deal impacts, as well as Exports value chains

• RAG analysis for Traditional Trade and Export customers (pre and post eval) and recommendation to CSP for approval

• Margin statements, as and when required

Key stakeholders

• Customer Strategy Planning Team

• Customer Operations (Promohub)

• Commercial Finance Director

Experiences & Qualifications

• Minimum 5 years' experience (FMCG industry experience preferred)

• BComm degree (Finance related)

• Strong excel skills, PowerPoint and Power BI skills

• Demonstrated cross-functional team experience

• Strong demonstrated insight & analytical skills

• Demonstrated simplification skills

Skills

• Advanced Excel, Powerpoint and PBI

• Business Acumen / NRM

• Effective business partnering and communication skills

• Data-Driven Mindset

• Presentation and storytelling

• Time management skills

Leadership

Passion For High Performance & Agility: You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

Personal Mastery & Consumer Love: You are responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Care deeply: caring deeply about how consumers experience our brands every day, everywhere; about our people’s growth and development, and our impact on the planet. You care about your performance, to a point where it hurts when you don’t win. Always brings their best self. Has emotional intelligence to take feedback, manage mood and motivations and build empathy for others. Sets high standards for themselves. Has humility, understanding that leadership is service to others, inside and outside of Unilever.

• Focus on what counts: we set clear and stretching goals and recognise maximum performance impact. Generates intensity and focus to motivate people to deliver results at speed.

• Stay three steps ahead: we think boldly and creatively to make breakthroughs in performance. We are always curious and confident – anticipating and staying ahead of consumer needs and external trends to beat the competition. Approaches delivery with an iterative and incremental, test - do - learn approach. Has an owner’s mindset, using data and insight to make decisions.

• Deliver with excellence: we deliver everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we said we will do. Takes personal responsibility and accountability for execution and results.

Unilever is an equal opportunities employer and committed to diversity and inclusivity in the workplace.  We are intentional in employing the best talent that reflects the demographics of our country and which will help build representation of currently under-represented groups. We therefore invite applications from all candidates representing diversity of age, sex, disability, sexual orientation, race, religion or belief. When appointing potential candidates, the South African Employment Equity and Broad Based Black Economic Empowerment Legislation will be considered.  

We are required by law to verify your ability to work lawfully in South Africa. If you are applying as a foreign national, please note that you may be requested to provide supporting documents supporting this.

This is an office-based role in Durban and requires 100% of time attendance on site.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.