Customer Development Manager

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description:

The Customer Development Manager (CDM) is responsible for driving new business growth and retention within assigned accounts and territories. This role focuses on delivering a differentiated customer experience through consultative selling, data-driven insights, and strategic account management. CDMs leverage advanced analytics tools and collaborate with internal and external partners to identify opportunities, enhance customer profitability, and grow ATD's share of accounts. Success in this role requires strong relationship-building skills, business acumen, and the ability to execute account strategies that align with organizational goals.

Key Responsibilities

• Achieve sales, unit, and gross profit goals within assigned accounts and territory.
• Develop and implement annual sales and marketing plans to drive revenue growth.
• Identify new business opportunities and execute strategies to expand ATD’s footprint.
• Build and maintain strong relationships with key customer stakeholders.
• Utilize advanced analytics tools to analyze customer needs and deliver actionable insights.
• Provide business solutions that directly impact customer profitability and operational efficiency.
• Maximize sales opportunities through personal visits and virtual engagement.
• Maintain accurate and timely records of contacts and activities in CRM systems.
• Communicate relevant programs, promotions, and initiatives to customers.
• Partner with internal teams and external vendors to enhance customer experience.
• Gather and share market intelligence, competitive information, and best practices.
• Contribute to the development and execution of sales playbooks and strategic initiatives.

Competencies

• Account/Client Management - The ability and skill to manage clients and accounts to the mutual benefit of the account client and own organization including the proficient use of contact management systems, Contract tracking software, CPU Tracker Software CPU Tracker, CRM Software
• Customer-Focused - Building strong customer relationships and delivering customer-centric solutions
• Line of Business (LOB) Products, Services & Acumen
• Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Collaboration- Building partnerships and working collaboratively with others to meet shared objectives
• Creative Problem Solving - Ability to find practical solutions for unexpected business and client problems.
• Adaptability - Comfort with unanticipated changes of direction or approach.

Qualifications

• High School or GED degree
• 2 years of related experience preferred

Skills

• Consultative Selling
• Relationship Management
• Strategic Planning
• Strategic Execution
• Negotiation
• Influence
• Microsoft Office
• Customer Relationship Management (CRM)
• Data-Driven Planning
• Data Interpretations

Physical Demands/Working Conditions

Physical Demands Category: Office

Physical Demands/Work Environment/Travel Requirements:
• Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Travel required: As required by the position.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

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