Customer Delivery Manager
Permanent Full-time role
Based in Britomart, Auckland
Westpac is New Zealand’s market leader in delivering complex payments, technology and data solutions to business banking, institutional and government customers. We have a fantastic opportunity for a customer-oriented person who is a driver of change to join our Transactional Banking (TB) team.
Mō te tūranga | About the Role
Your core responsibility will be to manage the delivery of complex customer projects for both new and existing Corporate and Institutional customers, including new to bank onboarding, digital and expense management platforms and large-scale change. Utilising your deep knowledge of transaction banking and relentless focus on customer needs, you will lead and support our customers through the project lifecycle, expertly managing your stakeholders and meeting project milestones.
Support and collaborate closely within the Transactional Banking (“TB”) business and wider Institutional & Business Banking (“IBB”) to execute the TB strategy, ensuring alignment with the broader IBB goals, financial objectives and sound risk management.
Nā tāu rourou | What will you bring?
Customer and delivery experience in complex organisations.
Customer centricity, curiosity and drive to deliver exceptional customer experiences.
A strong understanding of transactional banking products, services and client needs, with the ability to apply this knowledge to deliver tailored solutions.
A strong focus on understanding and meeting customer needs, ensuring a high standard of service and satisfaction.
A results-oriented approach with the ability to identify opportunities, drive growth and refer these to the Transactional Relationship Team.
Understanding of sound risk management practices and the ability to apply them in day-to-day decision-making.
Strong interpersonal and communication skills to engage with clients and internal stakeholders to influence outcomes positively.
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
Additional purchased leave options up to 4 weeks per year
Banking benefits, insurance discounts and superannuation scheme
Growth and development – we provide opportunities for development and promote internal mobility
Recognition - we recognise and reward our star performers
School holiday subsidy - help you balance work and family during school holiday
2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
19 May 2026