Customer Complaint Analyst

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Corebridge Financial makes a tremendous difference in people’s lives. We help people plan to protect the future they envision and make decisions during the most difficult moments through the solutions and services we provide.  Corebridge Financial brings together a broad portfolio of retirement, life, and institutional products offered through an extensive distribution network. With our customer-focused service, breadth of product expertise, deep distribution relationships, and team of talented employees who are passionate about what they do, we provide solutions for secured futures.

As a Customer Solutions Unit Complaint Analyst, you will be responsible for facilitation with all product lines and Business Units, research on internal administrative systems and responding to regulatory, executive and consumer complaints. Additionally, you are capable of driving continual improvement and impacting a productive work environment.

What Our Employees Like Most About Working For Corebridge Financial

• Our Career Progression program and advancement opportunities that provide opportunities for compensation adjustments throughout the year.

• A generous benefits plan including medical, dental, vision, FSA, 401(k) matching, Paid Time Off days plus holidays.  

We Want To Hear From You Today If You Can:

• Deliver outstanding customer service in a dynamic environment.
• Advocate for consumers by utilizing investigative and analytical skills to assist with complex issues which have escalated to formal complaints. 
• Research and resolve a broad range of consumer grievances and regulatory agencies inquiries effectively with varying levels of management across AIG.
• Communicate strong verbal and written communication skills in response to consumer and regulatory agencies by email, phone and written methods.
• Be a self-starter and work with minimal supervision.
• Thrive in a fast paced and changing environment.

What We Are Looking For

• 5+ years of experience within a compliance and/or insurance operations-related function in a corporate environment preferred.
• Bachelor’s degree and/or three years of similar work experience are preferred.
• Knowledge of insurance, retirement industry products and Corebridge Financial systems a plus
• Excellent communication skills, both verbal and written. Must be able to display strong professional letter writing and email etiquette when communicating internally and externally.
• Flexible and able to quickly change direction as volume or team needs require.
• Adaptable and willing to learn and/or engage in different roles throughout the department to help meet department demands and enhance your overall business acumen.
• Background in handling challenging and escalating circumstances.
• Must have excellent customer service orientation and ability to maintain a high level of customer service within a fast paced, deadline driven environment
• Utilization of strong time management skills.
• Comfortable with ambiguity and managing within a self-directed environment
• Ability to work remotely while maintaining accuracy and efficiency on designated projects and case assignments
• Extraordinary attention to detail, accuracy, timeliness and quality.
• Other duties as assigned. 

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location.  In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com.  Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.

We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

To learn more please visit: www.corebridgefinancial.com

Functional Area:

CP - Compliance

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

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