Customer Care Team Manager

Job Description Summary

Job Description

Customer Care Team Manager

Permanent

Location:  Peterborough (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)  

Salary: A competitive salary from £30,880 depending on the experience you can bring

Closing date: 7th May 2026

As a purpose-led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter. We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Insurance, Savings, Investments.

Likewise, our Team Managers are focused on supporting their teams as they navigate their calls, their day and ultimately their career.

The Manager’s role is to lead, engage, coach and develop your team, who will deliver an exceptional service to customers and peers alike. You’ll be responsible for making your team a great place to work through inspirational and aspirational leadership, taking your team on a journey to success.

You will continuously review, develop, and improve your team and departmental processes and procedures.

Key Skills:

• Leadership - you are an experienced people manager
• Communication - you can confidently and clearly share your message, and be sure you are understanding others
• Adaptability - you are flexible and agile in your approach and can adapt your management style to get the best out of your team
• Resilience - you always have your eye on the end goal, and take others on the journey to success alongside you

What We Need From You:

Previous experience of working in a similar environment is key, we need to see evidence of people management experience. We also look for a strong awareness of operational risk management and continuous improvement.

What’s in it for you?

• We’re serious about your future and our enhanced pension scheme is now in place.  We ask you to contribute 3% of your salary to your pension and we’ll put in 9%.  If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us). 
• A discretionary bonus, depending on personal and company performance
• 34 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.  To find out more about what to expect at Aegon, visit our careers site.

We ask everyone to be brave, raise their game, deliver first time, help others, and act in everyone’s best interests. If you recognise yourself in this, we’d love to hear from you.

The legal bits 

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. 

This role is involved in activities covered by FCA Training and Competence Sourcebook including the need to attain qualifications within agreed timescale as a condition of employment.  This requirement forms part of fit and proper assessment for Senior Management and Certification regime certification.