Customer Care Specialist

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Job purpose :

The main objective is to provide product and service information, answer questions, and resolve problems. Interact with customers to address their concerns, respond to inquiries, and assist with their needs.

Main Accountabilities  :

• Responsibilities include answering phone calls and emails. 
• Experience working with customer support.
• Take ownership of customer issues. 
• Troubleshoot problems and drive resolutions. 
• Escalate unresolved issues to relevant internal teams.
• Handling customer complaints. 
• Tracking orders and do follow up. 
• Willingness to work flexible working hours with 1st & 2nd shift.
• Familiar with Microsoft Outlook & Excel. 
• Familiar with Local + 2 regional languages.
• Good communication skills in English. 

Behavioral requirements:

• Shall be self- motivated, self- driven, open-minded and a good team player.
• Excellent learning skills.
• Shall be able to interact and maintain good professional relationships with all relevant cross functional teams.

Job Specifications

• Education - Any Graduate
• Experience : Min. 1 years of relevant exp,Proficiency in MS Office tools, Good communication skills.

Your ZEISS Recruiting Team:

Jayashree V