Customer Care Specialist

Do you enjoy being part of a successful team?

Do you like working in collaborative teams and being in touch with our most important customers?

Join our Customer Care team!

At Baker Hughes our purpose is clear. We take energy forward – making it safer, cleaner and more efficient for people and the planet. Our Customer Care handles our important customers, ensuring we’re partnered together to achieve our common goals.

Partner with the best

As a Customer Care Specialist, you will prepare proposals/bids, do contract negotiation making sure we’re compliant with our commitments and do commercial risk assessment.

As a Quality Control Specialist, you will be responsible for:

• Responding to customer needs for quotes, coordinating response if a request is different from the standardized offers
• Handling standardized products with pre-defined options
• Contributing to predefined contracts and a framework of conditions and prices set
• Handling targeted clients
• Discussing sales approach with management
• Leading a department of medium-large personnel costs.
• Handling Low - Medium - region size, stable region, established market presence

Fuel your passion

To be successful in this role you will:

• Have a bachelor's degree (Business Administration, Accounting, Economics and International Relations) from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Sales)
• Have experience with SAP and Salesforce
• Have between 3 to 5 years of experience in the customer care area/environment.
• Have fluent or Advanced written and spoken Portuguese
• Have fluent or Advanced written and spoken English
• Have fluent or Advanced written and spoken Spanish is a desired skill
• Have strong oral and written communication skills
• Have strong interpersonal and leadership skills
• Have the ability to work independently with strong problem solving skills.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working model

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

A Baker Hughes Company prioriza oportunidades iguais para todos os candidatos. Todas as nossas vagas são destinadas também a pessoas portadoras de deficiência. As decisões de contratação são tomadas independentemente de raça, cor, religião, origem nacional ou étnica, sexo, orientação sexual, identidade ou expressão de gênero, idade, deficiência, ou outras características protegidas por lei.

Alerta de Privacidade

Os dados pessoais coletados como parte deste processo serão usados para fins de verificação de conformidade com a legislação. Tais dados serão armazenados de forma segura e com acesso limitado, sendo retidos de acordo com as políticas de retenção de documentos da Baker Hughes. Os dados pessoais serão processados de acordo com o Aviso de Proteção de Dados da Baker Hughes, e com o “Nosso Jeito: o Código de Conduta da Baker Hughes”, disponível aqui.