Pay: $20/hour+ (based on experience)
Company: United Fleet Management
Come join a team where the customer is at the center of everything we do. At United Fleet Management, our Customer Care Representatives play a critical role in guiding customers through the steps of their truck lease experience—from paperwork to delivery.
What You’ll Do:
- Guide customers through the lease completion process with accuracy and professionalism
- Prepare and send lease agreements via DocuSign, ensuring all documents are completed correctly
- Verify required documentation, including driver’s licenses, insurance, and motor vehicle paperwork
- Coordinate and schedule vehicle delivery appointments once documentation is finalized
- Proactively communicate with customers to provide updates and ensure a smooth experience
- Answer questions related to vehicles, lease terms, and next steps
- Follow up with customers after delivery to ensure satisfaction and request reviews
- Collaborate with team members to review work and maintain high accuracy standards
What We’re Looking For:
- Strong attention to detail and organizational skills
- Excellent communication and customer service abilities
- Self-motivated with the ability to manage multiple tasks
- Team-oriented mindset—we rely on each other to succeed
- Comfortable working with digital tools such as DocuSign and internal systems
- Previous customer service or administrative experience preferred
Why Join Us:
- Paid Time Off starting your first week and 401k with company match
- Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
- Year-end bonus program for all employees (Garff Giveback)
- Opportunity to directly impact customer satisfaction and business success
- Fast-paced, engaging role with room to grow
- Team-driven environment with strong support and accountability