Customer Care Jr. Analyst for Distribuitors

Last date to apply:

We are continuously accepting applications

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Key Responsibilities

• Track and follow up on open and delayed orders to ensure timely closure
• Monitor and register distributor incidents in the CRM system
• Support forecast analysis and data validation processes
• Perform preventive follow-up on shipments to minimize issues
• Assist in managing tasks and commitments arising from distributor meetings
• Provide operational coverage during team absences
• Support continuous improvement initiatives aimed at reducing credit notes and service issues

Expected Impact

• Shift from reactive to proactive customer service model
• Improve response times and service levels
• Increase visibility and control over distributor operations
• Reduce preventable incidents and credit notes
• Strengthen alignment with customer service excellence strategy