Customer Care Data Entry Representative

Job Description:

ABOUT ENVISTA HOLDINGS CORPORATION

Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at http://envistaco.com.

Job Description:

POSITION SUMMARY:

The Data Entry Representative will be responsible for accurately entering orders, promptly and professionally responding to customer inquiries via phone and email and resolving issues within department standards and goals. The individual will contribute to company revenue by consistently meeting productivity and quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Promptly and accurately processes customer orders via Customer Relationship Management (CRM) system.

· Responds to customer inquiries through written correspondence and occasionally via phone.

· Utilizes good judgment and takes ownership to ensure timely resolution of escalated issues that arise.

· Proactively inform leadership of any foreseen issues or challenges in incorrect orders.

· Effectively collaborates with other departments when needed for prompt customer service, and willingness to contact sales representatives and customers for proper information needed.

· Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings.

· Participates in continuous improvement activities under the Envista Business System (EBS) to contribute to a high-performing team while meeting customer satisfaction.

· Attends required department training on and offsite when needed.

· Follows company policies and procedures including quality and safety.

Job Requirements:

QUALIFICATIONS:

o High school diploma or equivalent required

o Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required.

o Ability to type 40 wpm with 95% accuracy.

o Proven success in quickly learning computer systems required.

PREFERRED SKILLS:

· Familiarity with using electronic document management systems is required.

· Strong attention to detail is required.

· Ability to understand and interpret data required.

· Customer-centered mindset and ability to effectively deescalate emotions required.

· Proven success in prioritizing assigned work required.

· Effective verbal and written communication skills in English

· Proficiency in reading and interpreting documents in English is required.

· Ability to collaborate with cross-functional teams.

OTHER QUALIFICATIONS:

Physical Demands

· Constantly sits.

· Frequently uses hands and fingers.

· Occasionally walks and stands.

· Rarely bends and stoops.

· Occasionally reaches up/down with arms.

· Occasionally lifts and/or moves up to 5 lbs.

Job Requirements:

ABOUT ENVISTA HOLDINGS CORPORATION

Envista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at http://envistaco.com.

Job Description:

POSITION SUMMARY:

The Data Entry Representative will be responsible for accurately entering orders, promptly and professionally responding to customer inquiries via phone and email and resolving issues within department standards and goals. The individual will contribute to company revenue by consistently meeting productivity and quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Promptly and accurately processes customer orders via Customer Relationship Management (CRM) system.

· Responds to customer inquiries through written correspondence and occasionally via phone.

· Utilizes good judgment and takes ownership to ensure timely resolution of escalated issues that arise.

· Proactively inform leadership of any foreseen issues or challenges in incorrect orders.

· Effectively collaborates with other departments when needed for prompt customer service, and willingness to contact sales representatives and customers for proper information needed.

· Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings.

· Participates in continuous improvement activities under the Envista Business System (EBS) to contribute to a high-performing team while meeting customer satisfaction.

· Attends required department training on and offsite when needed.

· Follows company policies and procedures including quality and safety.

Job Requirements:

QUALIFICATIONS:

o High school diploma or equivalent required

o Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required.

o Ability to type 40 wpm with 95% accuracy.

o Proven success in quickly learning computer systems required.

PREFERRED SKILLS:

· Familiarity with using electronic document management systems is required.

· Strong attention to detail is required.

· Ability to understand and interpret data required.

· Customer-centered mindset and ability to effectively deescalate emotions required.

· Proven success in prioritizing assigned work required.

· Effective verbal and written communication skills in English

· Proficiency in reading and interpreting documents in English is required.

· Ability to collaborate with cross-functional teams.

OTHER QUALIFICATIONS:

Physical Demands

· Constantly sits.

· Frequently uses hands and fingers.

· Occasionally walks and stands.

· Rarely bends and stoops.

· Occasionally reaches up/down with arms.

· Occasionally lifts and/or moves up to 5 lbs.

Operating Company:

Kerr

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.