Customer CARE Data Analyst

Responsibilities

• Manipulate, cleanse, and process high-volume and/or complex data to transform it into easily understandable, presentable, and actionable findings
• Monitor data continuously by utilizing root cause analysis to identify, communicate, and resolve problems, when necessary, in order to ensure accuracy of the data
• Present insights, trends, and possible recommendations by using visual elements supporting the relevant points of the analysis in order to ease Stakeholder understanding
• Develop standard queries to pull and organize data from various sources, establishing the cadence, and validating the necessity of the data requirements
• Manage and fulfill ad hoc inter-departmental requests by identifying the scope of the project, validating the necessity, developing a strategy, pulling data from appropriate sources, and providing decision support when necessary
• Identify opportunities for automation or software application by reviewing and evaluating the current data architecture state in order to maximize the efficiency, accuracy, and timeliness of the data
• Answer business questions using experience, logical reasoning, and analytical skills
• Handle multiple concurrent projects and prioritize accordingly
• Support the reporting infrastructure within the Department including automation efforts to streamline regular reporting, creating efficiencies
• May perform other job duties as directed by Employee's Leaders

• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Ability to collect, organize, visualize and assimilate data, including turning raw data into meaningful information using data-oriented programming languages and visualization software
• Skilled in determining causes of operating errors and deciding what to do about it

• Required: High School Diploma or GED

• Intermediate level experience, fully functioning broad knowledge in:
  • Reporting and analysis experience
  • Data analysis programs similar to SQL, Tableau, and Access

• Preferred: Proficiency in Alteryx for designing and automating workflows, data preparation, and integration across multiple sources. 
• Preferred: Experience with QuickBase (or similar low-code platforms) for building, maintaining, and optimizing operational applications and workflows. 
• Preferred: Skilled in Python (e.g., Pandas, NumPy, Matplotlib, and Seaborn) for data manipulation, analytics, and process automation. 
• Preferred: Knowledge of statistical forecasting methods (e.g., time-series analysis, regression, exponential smoothing, ARIMA) and related tools/libraries. 
• Preferred: Ability to write, optimize, and troubleshoot queries for large datasets, with experience in platforms like Redshift, Snowflake, or SQL Server. 
• Preferred: Ability to design validation processes, maintain data dictionaries, and ensure ongoing accuracy and consistency. 
• Preferred: Familiarity with connecting to APIs and integrating data from cloud-based environments. 

• N/A

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits: 

• Competitive market salary from $77,200 per year to $85,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. 

Benefits you’ll love:    

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings** 

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 

• Competitive health insurance for you and your eligible dependents (including pets) 

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. 

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits 

*Pay amount does not guarantee employment for any particular period of time. 

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits. 

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.