Customer Care Coordinator – Power Distribution (Utilities)
Who We Are
Prysmian is the world’s leading cable solutions provider, supporting the global energy transition and digital transformation. With operations across more than 50 countries and a strong local manufacturing and supply footprint, we partner with utilities, infrastructure providers, and contractors to deliver reliable, compliant, and sustainable power and communications solutions.
About the Role
This role is responsible for the end‑to‑end commercial coordination of a portfolio of Power Distribution utility accounts, working closely with the External Sales Team to ensure effective contract execution, tender support, and high‑quality customer service delivery.
You will act as the day‑to‑day commercial interface for assigned customers—coordinating enquiries, quotations, tenders, contracts, and sales orders—while ensuring accuracy in systems, proactive issue resolution, and continuity of service for key utility relationships.
This is a commercial support role with real accountability, supporting profitable growth rather than a purely administrative position.
The role is based in Liverpool, NSW, reporting to the Customer Care Supervisor.
Key Responsibilities
- Own the day‑to‑day commercial execution of assigned utility and key customer accounts
- Coordinate customer enquiries, quotations, tenders, contracts, sales orders, and call‑offs in line with agreed commercial terms
- Support tender management activities, including submission coordination, documentation control, pricing inputs, and post‑tender clarifications
- Translate contractual and tender requirements into accurate SAP setup, including pricing, escalation mechanisms, call‑offs, codes, and order blocks
- Proactively manage and resolve blocked orders, pricing queries, customer complaints, credits, and returns
- Maintain strong working relationships with customers, External Sales, Commercial Managers, and internal stakeholders
- Proactively communicate with customers on service standards, commitments, and issue resolution
- Ensure continuity of service through documented procedures, handover planning, and knowledge sharing
- Apply pricing policies and commercial controls within agreed guidelines
- Support achievement of Power Distribution channel objectives, including CM$, volume, and service KPIs
- Maintain accurate and accessible contract, tender, and customer documentation
What Success Looks Like
- Accurate contract and tender administration with minimal commercial errors
- Reduced order blocks and escalations
- Strong customer confidence and repeat business
- Smooth execution of complex utility contracts and tenders
- Positive feedback from customers, sales, and internal teams
Who You Are
- Demonstrated experience in customer account coordination, contract administration, or customer care, ideally within a technical, industrial, or utilities environment
- Exposure to tender management and bid support is highly regarded
- Strong Excel skills preferred, including use for pricing analysis, trackers, reporting, and contract support
- Commercially aware, detail‑focused, and comfortable managing multiple stakeholders
- Proven ability to prioritise issues, manage risk, and take ownership through to resolution
- Experience using ERP systems (SAP preferred)
Why Join Prysmian
- Global organisation with strong local presence
- Exposure to major utility contracts and long‑term infrastructure relationships
- Structured development, mentoring, and career growth opportunities
- Inclusive culture with a focus on sustainability and teamwork
- Flexible work practices, employee share scheme, and free onsite parking
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmian's commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.