Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.
Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.
Key responsibilities:
- Managing customer inquiries, order processing, sample orders , tracking, delivery status updates, product information and more.
- Handling customer complaints
- AR balance follow up.
- Adherence to Internal Audit requirement
Daily operational tasks:
- End to end sales order management in the ERP system.
- End-to-end return order management
- Outbound and inbound customer communication
- Support and/or drive resolution of service-related complaints.
- Support customer data management
- Frequent interaction with the commercial organization on orders
Additional non-operational tasks:
- Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies.
- Ensure the upholding of local and global compliance rules, when handling orders
- Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company
Work relations and key stakeholders:
- Internal Customer Care organization - locally
- Customers
Commercial / Sales Team, Finance, Quality, Supply Chain Team.
Required education, experience and job-related skills:
- Bachelor's degree in a relevant field or equivalent experience
- 3-5 years of experience in a customer care role in an order to cash environment.
- Experience in working with standard operating procedures.
- Proficient with standard MS Office programs
- Working efficiency (written and spoken) in English & Local language.
- Strong problem-solving and decision-making abilities
- Proficient in using ERP software
General behavioural competencies most relevant for the job:
- Collaborates within a team.
- Customer centric mindset
- Eager to develop competencies.
- Can-do attitude
- Quality minded.
- Resilient
- Proactive mindset
- Can follow instructions and standard procedures
If you identify yourself in this position, please apply by uploading your resume and let's start the journey together!
Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.
Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws.
As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.
To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com