We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Care Advisor who will responsible for the ongoing care of their assigned direct customers of Geotab as their first point of contact. If you love technology, and are keen to join an industry leader — we would love to hear from you!
As a Customer Care Advisor your key area of responsibility will the ongoing care of your assigned customers as their first point of contact. This role is highly visible, both internally and externally, working with some of the largest and most exciting fleets in the world. This account leadership includes development of new business and the associated execution plan, with the support of a cross functional team across Geotab. This position will focus efforts on account growth through understanding the customer and delivering intelligent solutions to their problems, with the ultimate goal of driving customer satisfaction and revenue.
Function as the reseller to the Direct Customers of Geotab. Be the liaison between, Customers, Finance and Product to ensure our customers' voice is being heard.
Manage the customer relationship and help manage allocation of team resources against customer priorities.
Create, evaluate, and implement strategic engagement plans for the growth and development of opportunities across direct customers groups.
Devise and deploy all business development goals and objectives pertaining to the growth of Geotabs’ existing customer base and additional markets around the globe.
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Geotab offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check.