Customer Billing Representative II

Posting End Date:

January 21, 2026

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

Under general supervision, this intermediate level Billing Representative is responsible for administering the processing and preparation of day-to-day operations billing process and billing reports Enbridge and its subsidiaries customer accounts. Performs routine and more complex analyses and participates in a variety of intermediate to complex billing activities for either general billing or specialized billing areas and processes from both the billing and metering systems. Maintain and monitor the billing system controls for accuracy and timeliness. Audits and reviews each billing cycle to ensure accuracy, research and resolve billing discrepancies including bankruptcy accounts and prepares weekly and monthly reports for management; refers highly unusual issues to appropriate person. General billing activities including but not limited to: Enter various appropriate adjustments into the billing systems. Utilizes general understanding of rates as they apply to each customer type and prepare the appropriate miscellaneous billings. Participates in the testing and implementation of computerized billing systems and processes as they relate to billing. Interpret routine and more complex contracts and rates to apply appropriate regulatory requirements to billing procedures to ensure accurate and timely billing. Recommend and implement corrective measures effectively identifying problems as they occur. Provide support during special business needs (e.g., emergency storm response). Assists other departments' staff to better understand system, tariff, and billing procedures.

Specialized billing duties for large industrial/commercial, consolidated billing, key account billing, hi-lo billing, no billing, or other specialize billing customers include but not limited to: Coordinates with business partners (such as: Customer Solutions, Construction, Accounting, and privatization personnel) to research and resolve billing discrepancies/issues.

Apply today to this excellent opportunity on our team! #joinourteam

What You Will Do:

• Prepare, review, and process monthly billing for large industrial and small commercial accounts in accordance with tariff rules and contractual agreements.
• Validate meter readings, consumption data, and rate applications to ensure accuracy.
• Investigate and resolve billing discrepancies, adjustments, and customer inquiries promptly.
• Analyze billing data to identify trends, anomalies, and opportunities for improvement.
• Generate and maintain reports for internal stakeholders and regulatory compliance.
• Ensure adherence to regulatory requirements, company policies, and SOX controls.
• Maintain accurate documentation for audits and internal reviews.
• Collaborate with Customer Service, Operations, and Regulatory teams to resolve complex billing issues.
• Provide clear and professional communication to customers regarding billing inquiries.
• Participate in system upgrades, testing, and implementation of new billing processes.
• Recommend and implement enhancements to improve efficiency and accuracy.

Who You Are:

• 3–5 years related experience (e.g., customer service, credit, payments, accounting, or billing operations).
• Knowledge of company terms and conditions, policies, procedures, and rate schedules related to electric or gas billing.
• Customer billing systems and regulatory requirements (SOX controls, tariff rules).
• Data analysis techniques and reporting tools.
• Strong math and analytical skills for validating meter readings and rate applications.
• Decision-making, problem-solving, troubleshooting, and research skills.
• Proficient in Microsoft Excel and Word.
• Excellent oral, written, and interpersonal communication skills.
• Ability to work independently with accuracy and speed.
• Ability to prioritize work and exercise discretion in interpreting policies.
• Ability to collaborate effectively across teams.
• Ability to participate in system upgrades and process improvement initiatives.
• Advanced proficiency in customer billing systems and ERP platforms.
• Strong Excel skills (pivot tables, formulas, data validation).
• Ability to interpret tariff rules and apply rate schedules accurately.
• Familiarity with audit and compliance documentation processes.
• Customer Focus: Committed to delivering accurate and timely billing solutions.
• Accountability: Takes ownership of tasks and ensures compliance with standards.
• Collaboration: Works effectively with cross-functional teams.
• Continuous Improvement: Identifies opportunities to enhance processes and systems.
• Attention to Detail: Maintains high accuracy in billing and reporting.
• Problem-Solving: Quickly identifies issues and implements effective solutions.
• Adaptability: Responds positively to system changes and process updates.
• Communication: Provides clear, professional, and timely information to stakeholders.

Flex Work Arrangements: Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Working Conditions

There may be additional working conditions that do not appear here. Please contact your HR Business Partner for more information.

Office Work Environment 76 -100%; Travel Up to 25%; 

Physical Requirements (Include but are not limited to):

Balancing, bending and stooping, climbing, crawling, lifting and carrying (up to 15 pounds), grasping, kneeling, pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement (be able to talk on the phone and hear callers).

Mental Requirements (Both field & office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Due to our ongoing integration with Dominion Energy, certain positions may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

At this time, Enbridge cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

For Internal Use Only: The Enbridge title for this position is Customer Billing Representative and it is associated with an E320 salary grade.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com