At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
This is primarily a Sales role with some Customer Success responsibilities.
You will work collaboratively across Sales, Delivery, Support, Legal, Marketing, and Operations, and serve as a key relationship partner to Workday Customer Success and Sales teams to support customer retention and growth.
Selling Workday Adaptive Pro to Customers
You will be expected to:
Develop a deep understanding of the Adaptive Pro product, including functionality, use cases, customer benefits, positioning, and pricing, in order to confidently articulate value to existing customers
Partner closely with the Kainos Adaptive Sales team to identify upsell opportunities within the existing customer base and develop targeted, account‑specific strategies to position Adaptive Pro effectively
Apply a consultative selling approach to Adaptive Pro conversations by understanding each customer’s business goals, challenges, and growth plans, and aligning the product’s capabilities to those needs
Sell the deployment value of Adaptive Pro, clearly communicating the role Kainos plays in ensuring successful adoption, configuration, and long‑term value realization—not just the product itself
Demonstrate strong customer engagement skills, including empathy, active listening, responsiveness, and creativity, to build trust, uncover opportunities, and guide customers toward solutions that deliver measurable impact
License Renewal Sales
You will be expected to:
Proactively identify upcoming Adaptive Planning license renewals within the customer base by reviewing renewal data on a rolling 90‑day lookahead
Submit renewal leads to Workday for approval, ensuring all required information is complete and accurate, including company details, renewal timing, and key customer contacts, to establish partner involvement early in the renewal cycle
Manage and complete Workday Partner Contribution Checklists for accepted leads by selecting, submitting, and tracking qualifying activities throughout the renewal lifecycle to support partner influence and successful renewal outcomes
Work closely with Workday Customer Success Managers (CSMs), who own the commercial transaction and revenue motion, to support renewals through strong customer relationships, timely engagement, and clear demonstration of partner value
Maintain strong, ongoing customer relationships ahead of renewal to reduce churn risk, surface potential concerns early, and position Kainos as a trusted partner throughout the renewal process
Customer Success Manager
You will be expected to:
Manage all add‑on Statement of Work (SOW) requests from customers and internal Delivery teams, including scoping, drafting SOW documentation, coordinating internal approvals, managing signature processes, and taking SOWs through full execution to completion
Own post‑go‑live customer transitions, clearly introducing post‑deployment support offerings, engagement models, and support processes
Act as the primary Customer Success point of contact for assigned customers after go‑live, ensuring continuity and strong relationships
Respond to and triage all inbound customer requests for assistance, ensuring timely responses, proper prioritization, and direction to the appropriate teams
Maintain accurate and up‑to‑date customer and renewal data in Microsoft Dynamics CRM
Proactively identify satisfied customers and work to obtain case studies and reference commitments, coordinating with Sales and Marketing
Develop and publish monthly customer newsletters
Minimum Essential Requirements
Bachelor’s degree required
Relevant industry experience in high tech/enterprise cloud software
3+ years experience with Customer Success, Sales and/or renewing contracts
Excellent presentation, written and verbal communication skills
Proven time management skills with the ability to prioritize tasks
Organizational and follow up skills, problem solving and analytical skills
Proficiency in MS Office, CRM
Ability to learn new software applications quickly and easily
Desirable
Experience in the Workday ecosystem
Experience with Microsoft Dynamics CRM
Experience with Workday Adaptive Planning
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.