Customer Analytics Specialist

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

• 140+ years serving healthcare

• Over 14,000 teammates worldwide

• Serving healthcare partners in 80 countries

• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

• 40+ distribution centers

• Portfolio of 300 propriety and branded product offerings

• 1,000 branded medical product suppliers

• 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.

• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.

• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

The Customer Analytics Specialist will be responsible for providing high-quality data analytics and processes execution for a customer or set of customers.  They will provide actionable data sets and process tracking that will be used to drive financial and operational improvements in supply chain and will collaborate with stakeholders at the customer(s) and within Owens & Minor.

The anticipated salary range for this position is $95-105K The actual compensation offered may vary based on job related factors such as experience, skills, education and location

Core Responsibilities:

• Provides reporting and analytics to monitor performance.
• Uses data to support root cause analysis when performance metrics are off track.
• Manages reporting needs and analyzes customer request for custom reports.
• Creates custom KPI dashboards (critical measures) to drive and measure operational and financial improvements.
• Create data visualizations to tell the story of the data and provide meaningful insights to support problem solving, opportunity identification, and prioritization of business needs.
• Effectively communicate and present analytics to internal and external stakeholders.
• Develops and maintains strong, account-specific analytical processes with the customer.
• Utilizes data to support management of contract compliance to all agreed terms and conditions.
• Collaborates with personnel within the customer and within O&M to ensure accurate and consistent information is present for the customer.
• Utilizes data to drive item standardization and identify conversion opportunities.
• Supports strategies to drive proprietary products with existing and new customer targets.
• Create and maintain documentation on data models, measures, infrastructure, and processes.
• Process, clean, and validate integrity of data to be used for analysis including developing process for SKU hygiene.
• Explore and analyze data to identify patterns, relationships, trends, and potential risks.
• Support improvement and optimization initiatives with data analytics.

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If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.