Customer Advocate I

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone Under supervision, this position is responsible for working on the phone all day in a call center to assist other Blues Plans by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include conducting research; spends approximately 85% of the scheduled time on the phone according to business need. This will be in the BlueCard Central department.

JOB REQUIREMENTS:

*High School Diploma or GED
*6 months customer service experience OR equivalent experience 
*Data entry and/or typing experience. 
*Interpersonal, verbal and written communication skills.
*Analytical and organizational skills and independent decision making skills. 
*Ability to spend approximately 85% of the scheduled time on the phone according to business needs.

 
PREFERRED JOB REQUIREMENTS:
*9 months customer service experience.
*Experience with billing, working in a medical/hospital customer service center. 
*Knowledge of medical terminology. 
*Proven ability to learn quickly and adapt to change.

This role will start 100% onsite in the Springfield office, however, does have the possibility of a flex schedule after 6-12 months which is 1 week in office, 2 weeks work from home after training and based on performance. The schedule is Monday -Friday within 8am-5pm CST and you cannot miss any time during training for the first 15 weeks of employment. The pay starts at $17.75/hour and progresses rapidly with regular increases up to $20.75 after 18 months along with other opportunities for advancement and growth in the company.

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.