Customer Advocate I

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This is a Union Role

Job Summary

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.

JOB REQUIREMENTS:
* High school diploma OR GED.
* 6 months customer service experience OR 6 months experience in an office environment.
* Data entry and/or typing experience.
* Interpersonal, verbal and written communication skills.
* Analytical and organizational skills and independent decision making skills.
* Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:
* 9 months customer service experience.
* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
* Knowledge of medical terminology and anatomy.
* Proven ability to learn quickly and adapt to change.
* Referral preference given to applicants able to take and meet testing criteria.

This role will start 100% onsite in our Chicago office, however, does have the possibility of a partial or possibly full work from home schedule after training and based on performance. The schedule will fall within Monday -Friday 8am-6:30pm CST and you cannot miss any time during training for the first 9 weeks of employment. The pay starts at $18.50/hour and progresses rapidly with regular increases up to $21.50 after 18 months along with other opportunities for advancement and growth in the company.

#LI-TB1

#INKT

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$18.00 - $31.11

Exact compensation may vary based on skills and experience.