HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a Customer Advocate to join our growing team. In this role, you are responsible for assisting our customer end users with troubleshooting and learning the software platform. Qualified team members will be proactive, detail-oriented, and have exceptional service skills to help our users learn, adopt and realize the value of using our platforms effectively. Prior experience in a customer-facing support role is preferred.
This is a hybrid position based out of our Midtown Manhattan or Bloomington, MN office locations, with an on-site presence required three days per week to support team collaboration.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.