Customer Acquisition Segment Bank at Work Program Manager

04/02/2026

Address:

320 S Canal Street

Job Family Group:

Customer Solutions

Strong preference for candidates with commercial banking experience.

Supports and drives the Bank at Work (BAW) segment, a consumer acquisition strategy that partners closely with Commercial and Business Banking clients, Relationship Managers, and Retail teams to deepen existing client relationships and drive new customer acquisition for the bank.

Leads the design, development, and execution of strategic initiatives and programs that support business development objectives, working cross‑functionally across BMO from business‑case development through implementation and ongoing performance management.

Key Accountabilities

• Develops and executes business development strategies to grow commercial participation and profitability within the Bank at Work segment, in collaboration with Commercial Banking and other internal partners.
• Leads or supports product, marketing, and program management efforts related to commercial Bank at Work offers, including opportunity identification, solution design, and execution.
• Contributes to the development of sales enablement and marketing materials to support new and existing commercial client opportunities.
• Identifies short‑ and long‑term value creation opportunities across target commercial customer segments.
• Develops, maintains, and executes business plans to achieve growth, penetration, and client retention objectives.
• Provides strategic analysis and recommendations by assessing business issues, implications, and trade‑offs, with a focus on commercial outcomes.
• Acts as a trusted advisor to stakeholders by influencing, negotiating, and aligning partners toward shared objectives.
• Supports strategic planning by helping determine priorities and sequencing for effective execution.
• Conducts independent analysis to inform business development and program decisions, considering enterprise and segment‑level impacts.
• Ensures alignment across stakeholders throughout design and implementation of initiatives.
• Monitors and tracks performance, identifies risks or issues, and recommends corrective actions as needed.
• Designs and delivers regular and ad‑hoc reporting, insights, and dashboards to inform decision‑making.
• Identifies emerging trends and market insights to support ongoing strategy refinement.
• Leads or supports change management activities, including readiness assessment, stakeholder engagement, communication planning, and sustainment.
• Serves as a program manager on assigned initiatives to ensure alignment with enterprise and group goals.
• Takes measured risks while applying BMO’s Risk Management Framework, ensuring decisions align with business strategy, policy, and regulatory requirements.

Qualifications

• Typically 5–7 years of relevant experience with a post‑secondary degree in a related field, or an equivalent combination of education and experience.
• Strong preference for experience in commercial banking, business banking, or commercial client segments.
• Experience in product management, marketing, or program management within a financial services or commercial environment.
• Demonstrated experience leading or coordinating cross‑functional initiatives with multiple stakeholders.
• Strong analytical skills, including the ability to interpret data, extract insights, and develop clear, actionable recommendations.
• Proven storytelling and communication skills to influence and engage senior leaders.
• Comfortable working with CRM tools, reporting platforms, and intermediate Excel.
• Experience supporting customer acquisition, partnership, or business development programs.
• Solid understanding of process improvement and/or project management disciplines.
• Strong verbal and written communication, collaboration, influence, and problem‑solving skills.
• Data‑driven decision maker with sound judgment.

Salary:

$81,400.00 - $151,800.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.