Location: Hybrid/Stevenage
Salary: £30,832 - £35,709 per annum
Hours: 36 per week
Contract Type: Fixed Term Contract until April 2027 (secondment cover)
Are you ready to step into a role where you can make a genuine difference in people's lives? As a Customer Accounts Specialist, you’ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You’ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.
In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you will be well-equipped to manage a range of situations. This includes preparing court documentation where required, negotiating positive outcomes under pressure, and representing the organisation at the County Court. As part of the role, you will be responsible for attending court and presenting possession applications. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.
If you’re motivated by creating better outcomes for customers and want to be part of something with real social value, this is the role for you.
As you can imagine, the full job description includes lots more detail, so please check it out before applying – Customer Accounts Specialist.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.
Closing Date: Monday 23rd March 2026 at midnight.
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This is a hybrid role with a base location at our offices in Stevenage. Candidates will be expected to work flexibly between the office and home in line with business needs.
Applicants must have the ability to travel extensively across the region to remote locations where public transport may not be available.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.