Our Chipping Sodbury office is close proximity to yate the market town boasts many attractions. Our offices are nestled Chipping Sodbury, nestled within Yate in the heart of rural surroundings, provides an idyllic setting for a workspace. Its proximity to both the M4 and M5 ensures easy connectivity and convenience. This blend of tranquility and accessibility makes it an excellent choice for any working environment with free parking and onsite cafe
Join a high-performing Shared Service Centre that plays a critical role in ensuring the accuracy and integrity of the company’s monthly management reporting. A culture of continuous improvement, collaboration, and professional growth is deeply embedded. With hybrid working, free on-site parking, and a strong commitment to work-life balance, this is an excellent opportunity for long-term career development.
The Heidelberg Materials Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence.
The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts.
Key accountabilities
Providing excellent customer service (Internally and externally) using our First Line Support model where implemented.
Processing all transactional activities through the relevant workflow tool.
Ensuring compliance with appropriate processes and controls – supporting the team to keep documentation up to date.
Ensuring effective escalation for non-standard requests or issues.
Accurately working within agreed SLA’s on a right first time basis.
To work with high levels of integrity and confidentiality
Keeping appropriate records to enable correct reporting.
Embrace department and wider SSC initiatives and personal development.
Working as part of a team to work towards targets.
Positively support a team and department in change and innovation.
Any other task requested by your team lead or any SSC senior manager.
Requirements
Excellent interpersonal skills – with the drive and flexibility to support others.
Basic Microsoft Office (excel).
Excellent data entry skills.
Excellent written and oral communication skills.
Additional
Study Support for AAT, CIMA and CICM
Full training given
What’s on Offer
Location: Chipping Sodbury
Full Time
Working Hours: 36.25 hrs
Contract Type: Perm
Salary: Up to £24,500pa (Based on experience)
Why Join us?
At Heidelberg Materials, we don’t just offer jobs—we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.
Rewards & Benefits
We’re proud to be recognised as an Employer of Choice, with accreditations including: