Customer Account Specialist - SEA

Customer Account Specialist - SEA

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Job Family Definition:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

In a typical day as a Customer Account Specialist, you would

• Reconciliation of customer accounts (Account Receivable (AR) & Customer payments)
• Manage corrective activities regarding invoice inaccuracies
• Provide customer service by responding, Tracking and resolving customer invoicing inquiries
• Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
• Actively manage AR health & targets
• Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
• Support testing of new systems releases as requested
• Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes); analysing and ensuring customer information is accurate and up to date in the systems
• Delinquency Management
• Identify Past Dues (current & potential)
• Make Collection Calls
• Manage Collection Letters (Standard Letter)
• Escalate Collection Activities on Delinquency > 30 Days

Education and Experience Required:

• Typically, a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.
• Ideally those with Collection experience or Customer Relations experience would be advantageous.
• Good Communications skills in English and Bahasa Malaysia. (proficiency in spoken and written English is needed)

Knowledge and Skills:

• Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
• Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.
• Demonstrated writing/correspondence skills.
• Proficiency MS Excel is required

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Entry

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.