Customer Account Manager - SMB

About the role

We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships. This Role is a Hybrid role in Bengaluru. 

In this role, you will be instrumental in shaping HackerRank's vision of prioritizing "skills over pedigree" in developer hiring and career growth. Your contributions will encompass optimizing customers' utilization of HackerRank in their hiring processes. Collaborating seamlessly with colleagues, you will elevate our strategic partnerships with customers. And be responsible for all renewal and expansion and revenue.

What you’ll do

• Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
• Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy.
• Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
• Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.

Who you are

• You bring 3+ years of sales experience with B2B SaaS companies.
• Resilient and persistent. You navigate challenges, solve problems, and keep pushing toward meaningful outcomes.
• Curious and customer-centric. You seek to deeply understand goals, challenges, and industry trends.

Even better if you 

• You can articulate complex ideas clearly, tailor messaging to different audiences, and engage effectively with both customers and internal teams.
• A collaborative mindset. You work seamlessly across teams, bringing together Customer Success, Product, and Sales to ensure customer needs are met.
• Familiarity with developer hiring or technical assessments.
• Skill in engaging HR/Talent and Technical decision-makers to align hiring and workforce planning goals.

You will thrive in this role if

• Enjoy being the Captain - enjoy owning the customer relationship and championing their success.
• Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.
• Believe in long-term partnerships and being the trusted advisor for your customers.