Customer Account Management Specialist

Customer Account Management Specialist

Company:

The Boeing Company

Global Accounts Receivable is hiring a Customer Account Management Specialist (Customer Account Manager – Level 3)) to support the Boeing Commercial Airplanes (BCA) Supplier Accounts Receivable team located in Dallas, Texas; Hazelwood, Missouri; Hialeah, Florida; or Renton, Washington.

Position Responsibilities:

• Primary contact for assigned BCA supplier accounts responsible for collections processes, invoicing disputes, credit requests, and cash application resolution

• Develop and implement specific supplier account strategies toward goal of clearing customers past due balances

• Partners with Supply Chain Contract Procurement Agents for Boeing Commercial Airplanes (BCA) on development of plans on more complex customer accounts/transactions ensuring One Boeing through strategy and execution

• Identify & manage high risk customers by developing and implementing business risk and collection strategy to minimize risk exposure

• Lead and support negotiations to resolve customer account receivable issues.

• Support invoicing issues and dispute resolution, performance, risk assessment and management of customer accounts

• Provides technical and operational guidance to peers, BCA programs, business units and management

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future.

Basic Qualifications (Required Skills/Experience):

• 1+ years of experience in customer service role

• 1+ years of experience with the Microsoft Excel application using: formulas, VLookups, pivot tables, charts, filters, and linking worksheets

• 1+ years of experience working on a cross-functional team

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree or higher

• 3+ years of experience analyzing, interpreting, preparing, and reconciling financial information

• 3+ years of experience working in a fast-paced, collaborative team environment

• 3+ years of experience working with Accounts Payable and/or Accounts Receivable research

• Strong verbal and written communication skills both virtually and in person

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay and Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range for TX and WA: $90,950 - $123,050

Summary pay range for FL and MO: $85,000 - $115,000

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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