Custom Project Manager Internship

Custom Project Manager Internship

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Family Definition

Within the family there is a range of technical and managerial customer on-site functions.

The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.

Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

 Provides direct post-sales systems on site technical support for reactive and proactive customers.

Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.

Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.

THIS ROLE IS FOR A RECENT GRADUATE CANDIDATE

Management Level Definition

Applies entry level of subject matter knowledge to solve a variety of common business issues.

Works on problems of moderately complex scope.

Acts as team member by providing information, analysis and recommendations in support of team efforts.

Exercises independent judgment within defined practices and procedures to determine appropriate action.

Follows established guidelines and interprets policies.

Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Apply technical knowledge to operate a technology area or customer group with moderate risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area after training
• Work with team members to resolve more complex incidents.
• Identify potential escalations and alert management proactively.
• Build strong relationships in assigned accounts.
• Identify additional services that could lead to future service revenue growth.
• Manage small projects/programs in the team.

Education and Experience Required:

• Bachelor's degree in a technical field (preferred) within the past year in computer science, engineering, digital transformation and/or AI.

Knowledge and Skills:

• Advanced Written and Conversational English: Strong proficiency in English for effective communication with clients and team members.
• Basic Microsoft Office Skills: Familiarity with Word, Excel, and PowerPoint for basic documentation and presentation needs.
• Customer Facing Service & Management: Experience managing both internal and external customer interactions to ensure satisfaction and service excellence.
• Strong interest in technology and willing to learn.
• Relationship Building in Remote Environments: Ability to develop meaningful relationships, networking, and building rapport and trust in a virtual setting.
• Resilience and Adaptability: Demonstrated ability to remain flexible and respond effectively to changing circumstances and challenges.
• Detail-oriented with strong time management and organizational skills.
• Agile Thinking: Capability to think critically and creatively to solve problems quickly.
• Ability to work independently and collaboratively within a team
• **Attitude:** Demonstrates a tech-curious attitude with strong critical thinking skills, enabling the identification of solutions in challenging situations while effectively managing conflicts to maintain a positive atmosphere.

Additional Skills

• Six Sigma, Kaizen or any process improvement experience.
• Customer Relationship Management (CRM) - SalesForce / S4 Hanna.
• Infrastructure as a Service (IaaS)
• Certification: ITIL 4, PMP, Scrum.
• French
• Professional experience
• Change Management
• Experience handling IT projects or in a technology related field.
• Customer Success Methodology Certification / or Knowledge

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Entry

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.