Custom Product Order Entry

Reports to Title: Supervisor of Custom Product Advisors

Department/Division: Customer Excellence

Primary Work Location: Shakopee, MN

Job Code/Classification: Non-Exempt

Position Overview

To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities.  To travel as needed to support customer functions and quality concerns in the field.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Resolve transactional issues on orders forwarded by Order Entry. 
• Make outbound calls on designated orders. 
• Manage workload on a daily basis, making follow-up calls as necessary. 
• Perform other duties as requested and / or as needed to fulfill the purpose of the position.

Competencies (Knowledge and Skills needed for this position.)

• Follow the HR policy including all company and department policies and procedures. 
• Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management. 
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Follow good safety practices in all activities. 
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities.  Take personal initiative for technical and professional development.
• Safeguard sensitive and confidential Company information.

Desired Qualifications

Required Education:

• Associate’s degree or equivalent work experience and knowledge.

Experience:

• Minimum of 1 year industry experience in Order Entry or Customer Care.

Travel: NA

Other:

• Participate and promote Continuous Improvement within the department and company.
• Promote and encourage the GN Core Values.
• Participate and promote Quality Excellence initiatives as required.

Other Information

Direct reports: None

Indirect reports: None

Working Environment: Office

Physical Demands: Sitting, standing, bending, reaching, etc.

Position Type and Expected Hours of Work: 
Full time (8:00am to 4:00 pm), Monday-Friday, occasional Saturday/OT as needed.

About Us

At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.

What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Free Hearing Aids for Family Members

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees. 

Pay Transparency Notice: 

Depending on your work location, the target hourly rate for this position can range from $20.00 - $23.00.  Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.  To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

E-Verify:

GN participates in E-Verify. View the E-Verify poster here.  View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.