Custody Service Specialist

Our Custody Processing Support team plays a key role in delivering an excellent client experience for Citi's Securities Clients. This involves strong expertise in transaction management across various settlement products and markets. The role requires close collaboration with internal stakeholders, including Client Executives, Product Specialists, and Operations Teams, to maintain high service standards for our clients. This position offers an opportunity to gain significant knowledge and experience in the internal workings of international financial markets and Custody Processing Support.

Key Responsibilities:

• Client Service and Inquiry Resolution: Proactively manage and resolve client inquiries, ensuring accurate responses and adherence to service level agreements (SLAs) and global compliance standards.
• Issue and Risk Escalation: Identify, escalate, and manage urgent client issues, potential operational risks, and events, ensuring clear communication and effective resolution to protect client interests and operations.
• Performance Analysis and Improvement: Contribute to the analysis of key performance indicators (KPIs) and service metrics, identifying root causes of recurring issues and participating in initiatives to improve service delivery and client satisfaction.
• Market and Product Knowledge: Develop and maintain knowledge of settlement products and international securities markets to provide informed guidance and support to clients.
• Operational Compliance: Ensure adherence to all global standards for client query management, documentation, and reporting, reinforcing control environments.
• Project Support: Assist with business development reviews, system testing, and process improvement projects to enhance operational efficiency and service offerings.

Essential Skills & Experience

This role seeks professionals with a strong combination of practical experience and essential skills to effectively support clients and achieve operational objectives.

Candidates must possess:

• Client Service Experience: Demonstrated experience in managing client interactions and fulfilling service requirements.
• Operational Effectiveness and Efficiency: Ability to work effectively in demanding, high-volume, and time-sensitive environments, showcasing strong organizational skills and the capability to manage multiple tasks efficiently.
• Issue Management: Experience with handling urgent and escalated client situations, managing expectations for both clients and internal teams.
• Commitment to Improvement and Adaptability: A dedication to promoting operational improvements and the ability to implement and adapt to necessary changes within complex organizational structures.
• Accuracy and Thoroughness: Strong attention to detail, essential for maintaining accuracy in all tasks.
• Clear Communication: Excellent command of written and spoken English, facilitating clear, precise, and professional communication with various client groups and internal teams.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Primary Location Full Time Salary Range:

35 950,00 € - 46 750,00 €

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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