Creditor Service & Support Agent (Contract)

What is the opportunity?

As a Service & Support Agent within Creditor Insurance, you will provide professional, attentive and accurate service to clients and our internal partners at first point of contact. You will be responsible to meet the immediate needs of the client/partner by providing solutions and resolving issues. You will also take accountability to accurately complete transactions and deliver a superior client experience with every interaction, and your primary goal is to provide right solution to our clients/partners, understand their/business needs and respond with the appropriate service or product offering.

What will you do?

• Provide consistent service within established Client Service Commitments/Service Partner Commitments and seek to improve the quality, timeliness and consistency of responses to client concerns

• Take ownership of client concerns, while supporting a client first mindset at all times

• Identify and recommend solutions to recurring errors and servicing gaps to Team Manager

• Support revenue growth and focus on other opportunity spotting initiatives, while contributing to the overall success of the team by sharing new ideas and best practices

• Ensure all authorities (SECAF, anti-money laundering, systems access etc.) are adhered to, reviewed and understood

• Actively participate in coaching opportunities and learning opportunities to improve his/her individual and team contribution through collaboration

• Ensure all documents are examined for completeness and accuracy, and take appropriate steps to correct for client

What will you need to be successful?

• Knowledge of Creditor Insurance and ability to work in fast pace environment

• Strong verbal and written communication skills

• Strong relationship building skills and open to feedback both way

• Adaptability to change

• Attention to details and investigative skills

Special Conditions

Please note this is a contract position expiring December 31, 2026.     

What's in it for you?

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Communication, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Knowledge of Claims, Settlement Negotiations

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMississaugaCanada37.5Full timeINSURANCEContract (Fixed Term)Salaried2025-11-142025-11-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.