Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Join our Credit & Collections team at Thermo Fisher Scientific and contribute to business growth while managing financial risk. As a Senior Credit & Collections Representative, you will be responsible for an assigned customer portfolio, managing end-to-end credit activities, including credit limit evaluations, credit hold reviews, and ensuring timely debt collection.
You will collaborate cross-functionally to optimize cash flow while maintaining strong customer relationships. This role offers opportunities to participate in process improvement initiatives, mentor team members, and drive operational excellence.
Key Responsibilities
- Manage a portfolio of customers, ensuring compliance with payment terms, credit limits, and corporate policies.
- Execute collection strategies through AR analysis, proactive follow-up, and management of overdue invoices.
- Perform account reconciliations, identifying discrepancies and ensuring accurate balances.
- Monitor and apply unidentified or unapplied payments correctly.
- Analyze and manage credit and debit notes to ensure account accuracy.
- Maintain up-to-date customer information in ERP systems and internal tools.
- Act as the main point of contact for internal and external customers regarding collections.
- Manage customer disputes in coordination with internal teams to ensure resolution.
- Support invoicing processes, including submission through customer portals.
- Conduct credit risk analysis for new and existing customers, recommending credit limits and terms.
- Manage credit hold processes, including AR analysis and order release.
- Negotiate payment plans with customers and collaborate with commercial teams.
- Prepare reports and account analyses to support accounting and decision-making.
- Participate in process improvements, training, and continuous improvement initiatives.
Requirements
- Technical degree or ongoing bachelor’s studies in Accounting, Business Administration, or related field.
- 2–3 years of experience in Credit & Collections or related finance area.
- Experience managing accounts receivable and customer portfolios.
- Strong knowledge of credit risk analysis and collections strategies.
- Intermediate Excel skills and proficiency in MS Office (Word, PowerPoint, Outlook).
- Experience working with ERP systems (Oracle, SAP, JD Edwards, or similar).
- English proficiency at B2 level (intermediate–upper).
- Strong analytical and problem-solving skills.
- Ability to manage customer relationships and negotiate payment plans.
- Experience in Shared Service Centers (preferred but highly valued).
Additional Qualifications
- Experience with customer portals such as ARIBA, Taulia, Tungsten, etc.
Core Competencies
- Customer Focus: Builds trust with internal and external customers.
- Continuous Improvement: Embraces process optimization and problem-solving.
- Results Orientation: Works toward achieving business goals.
- Self-Development: Actively seeks growth opportunities.
- Business Acumen: Demonstrates strong understanding of processes and operations.
- Teamwork: Collaborates effectively to achieve shared goals.
- Interpersonal Skills: Communicates professionally and confidently.
- Reliability: Demonstrates accountability, attention to detail, and integrity.
- Safety Mindset: Prioritizes workplace safety.
- Decision-Making: Uses data and tools to make informed decisions