Credit & Collections Manager

The Credit and Collections Manager role at GuidePoint Security LLC (‘GuidePoint’) has the responsibility to monitor the Company’s cash flow and prepare analyses and forecasts. This position manages the Company’s customer credit policy and process, ensuring minimal risk exposure. Additionally, the position will oversee the Credit and Collection processes, including direct supervision of 2-3 associates.  This is a remote position with preference for candidates living in CST or MST.

Job Description:

• Manages credit and collection activities such as following up with past due accounts, credit risk monitoring, new customer setup, regular customer credit evaluations, and keeping track of cash collection
• Manage the largest exposure/potential downside/difficult credit accounts to ensure receivables are protected appropriately
• Assist with development and implementation of key metrics and goals for collections staff to manage their monthly performance (i.e. DSO, % past due, > 90 days past due, > 180 days past due, bad debt, etc.)
• Communicates effectively and maintains a professional relationship with external and internal customers
• Collaborates with treasury on cash forecasting and bank account management
• Present delinquency and potential losses to accounting monthly to allow for accurate bad debt reserve
• Update and maintain credit and collections policies and procedures
• Collaborates with sales on collection of severely past due accounts
• Successfully leads the credit and collections team and oversees the credit and cash management activities
• Perform collections on accounts escalated by staff members where appropriate
• Leads, motivates, and develops talent by coaching, counseling, engaging, and evaluating staff
• Champions continuous improvement initiatives and drives business process improvements
• Other duties as assigned

Desired Skills and Experience:

• Bachelor’s degree in Accounting, Finance or Business Administration required, or equivalent in work experience
• 8-10 years demonstrated experience working in treasury, cash management, accounts receivable, and cross team collaboration. 
• Management experience required, minimum of 6 years
• Excellent communication, analytical and reasoning skills with a high confidence in stating professional opinions required
• Knowledge of ERP and accounting systems; experience with NetSuite ERP and SalesForce is highly desirable
• Experience with JIRA a strong plus
• Process design and development experience preferred
• Attention to detail is a must
• Possesses the ability to self-manage and adapt to changes, delays, or unexpected shifts in priorities while maintaining focus and productivity in a fast-paced environment
• Demonstrated ability to streamline and automate complex business processes is required