Credit Card Services Risk Specialist I

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position can be located at Billings, MT and Sioux Falls, SD.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Credit Card Services Risk Specialist I will manage the fraud and risk related functions for First Interstate Bank's credit card products. This position will detect suspicious activity relating to monitoring specific account activity to support Bank Secrecy Act, Anti-Money Laundering, and FactAct identity theft, as well as, handling credit card disputes, investigations, and subsequent client communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior service and support to our card clients and branch personnel in instances of often high intensity situations related to fraud, disputes, or identify theft.
• Learns and utilizes the suite of fraud tools we have in place or are available through our card processor to assist in the management and mitigation of fraud losses.
• Manages fraud alerts, fraud case creation, and the fraud close out processing.
• Manages timely and accurate handling of the various risk reports within Card Services.
• Identifies fraud trends on the front line and proactively reports findings to leadership for rule implementation.
• Assists with the investigation of fraud cases and support for card compromise events.
• Maintains full understanding of regulatory and card network requirements, systems, policies, and/or processes specific to fraud and risk mitigation within the role.
• Assists with other duties or projects as assigned and deemed necessary to meet the need of the business; this includes cross-training of other operational functions to serve as backup support when necessary.
• Participates in the building of a strong team environment
• Performs other duties as assigned.
• Maintains compliance requirements of the bank.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to analyze transactional activity and succinctly report the results of an investigation.
• Possesses exceptional customer service and communication skills.
• Proven ability to assess customer needs.
• Possesses basic Microsoft Office knowledge, specifically Excel.
• Ability to interact as a member of a team and to multitask in a fast-paced environment.
• Flexible, self-starter, who possess strong problem-solving abilities and sound judgement.
• Ability to effectively respond to questions from managers, employees, and customers.
• Ability to write proper business correspondence.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate and percent and to draw and interpret bar graphs.
• Ability to work with moderate mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Possess a full understanding of regulatory and card network requirements, systems, policies, and/or processes specific to fraud and risk mitigation within the role.
• Knowledge of financial crimes-related regulations, e.g., BSA, AML, SAR.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Bachelor's Degree preferred
• 1-3 years related experience, training, and/or equivalent combination of education and experience required
• 4-6 years experience in financial institution with a focus on credit card fraud and risk mitigation preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 20 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.