Credit Bureau Reporting Specialist II

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.  Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.  A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Credit Bureau Reporting Specialist is responsible for responding to written consumer credit reporting disputes and inquiries. This role ensures accurate and timely updates to consumer credit data through established processes and systems, including E-Oscar, while maintaining compliance with regulatory requirements.

Key Responsibilities:

• Respond to credit disputes via E-Oscar using Automated Consumer Dispute Verifications (ACDVs); submit credit corrections or updates using Automated Universal Data (AUD) forms.
• Evaluate the validity of credit reporting disputes and determine whether corrections are warranted, update loan records accordingly.
• Accurately document findings and code disputes in the loan servicing system.
• Report dispute trends and findings to management and other relevant stakeholders.
• Conduct detailed research, including interpreting payment histories and verifying loan data such as posted payments, escrow disbursements, escrow analysis, loan balances, ARM adjustments, and cash applications.
• Collaborate with internal departments to resolve inquiries and ensure accurate reporting.
• Generate written responses in compliance with the Real Estate Settlement Procedures Act (RESPA) and Consumer Financial Protection Bureau (CFPB) guidelines.
• Communicate effectively with internal teams and external parties using strong verbal and written communication skills.

Qualifications:

• Excellent attention to detail and accuracy.
• Ability to manage multiple tasks and meet tight deadlines consistently.
• Strong verbal and written communication skills.
• Ability to work effectively both independently and as part of a team.
• Strong customer service orientation and professionalism.
• Sound judgment and problem-solving skills.

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)

• Medical, Dental &Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

Privacy Policy - Selene (seleneadvantage.com)