Credit and Collections Specialist

Job Description: Credit and Collections Specialist

Job Summary Credit and Collections: Process all special billing customers’ invoices. Ensuring timely and accurate invoicing and collecting outstanding receivables. Verifying all customer requirements for invoicing and ensuring issues are resolved for timely payment. Works closely with internal teams to resolve billing issues and maintain positive customer relationships while supporting the companies’ objectives. Supports credit and risk management by assisting credit evaluations of debtors and maintaining credit files. Perform other duties required for the good of the business and as assigned by appropriate management.

Essential Duties:

• Monitor accounts receivable aging and follow up on past-due accounts

• Support audits by providing requested documentation and explanations

• Provide excellent customer service while enforcing payment terms

• Submit invoices on customer portals accurately

• Handles customer visits pertaining to billing and collections questions and issues

• Handles monthly statements generated for customers per request

• Provides collections assistance for special billing customers

• Conducts short pay reporting and collection

• Maintain detailed notes and records in collection system

• Escalate delinquent accounts according to company collection procedures

• Assist in reviewing and processing credit requests for account debtors

• Collect, verify, and maintain debtor credit information

• Set up and update debtor profiles to ensure verified and accurate information is maintained, review credit line limits, and confirm terms in the factoring system

• Ensure SOP is followed for accepting new debtors, escalate when necessary

• Manage and maintain credit group mailbox, ensuring timely handling of requests and escalating matters to the appropriate team members

Skills/Experience:

• Ability to work independently and collaboratively

• Strong mathematical & data entry skills

• High attention to detail and accuracy

• Ability to manage multiple accounts and prioritize workloads

• Problem-solving and conflict resolution skills

• Proficient use of Microsoft Excel, Word, and Outlook

• Knowledge of business accounting reports and principles

• Effective communication via phone and email

• Able to work time as needed for the success of the business

Education/Training/Requirements:

• Minimum High School Diploma or GED required

• Bachelor’s degree in accounting, Business Administration, or equivalent education preferred

• 1-4 years of factoring experience preferred

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk; use hands, arms, and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.   

Position Type/Expected Hours of Work

This position has assigned work shifts which include daytime business hours

EEO Statement

Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.

Introductory Period:

Progress reports at 30 and 60 days with a review by management at 90 days.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities