Credit and Collection Assistant

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

Responsible for reaching out to customers to collect payment for overdue bills. Analyze credit data and financial statements of individuals or firms to determine the degree of risk involved in extending credit. Prepare reports with credit information for use in decision making. Provide recommendation and coordinate with other departments to recommend enhancements to collection processes.

In this role, you will:

• The duties include collection calls and/or correspondence in a fast paced goal oriented collections department. Responsible for monitoring and maintaining up to date International assigned accounts with different time zone, adjustments, small balance write off, customer reconciliations and processing credit memos ensuring compliance with company policy and legal requirements.

• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and payments.

• Prepare and submit outstanding receivables report, recognizing trends for non- payment and resolves issues by engaging internal partners.

• Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.

• Proactively establish and maintain effective and cooperative working relationships with sales team and/or other businnes áreas as needed.

• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

What we look for:

• 2-3 years of experience working on FMCG

• Knowledge of Billing, Credit and Collections procedures

• Strong attention to detail, goal oriented

• Commitment to excellent customer service

• Excellent written and verbal communication abilities

• Experience in SAP

• Experience in Excel

Workplace type:

Hybrid

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

Benefits we offer to help you be well and thrive:

• Competitive compensation

• Generous 401(k) program in the US and similar programs in international

• Health benefits and programs that support both your physical and mental well-being

• Flexible work environment, depending on your role

• Meaningful opportunities to keep learning and growing

• Half-day Fridays, depending on your location

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.