Overview
We are seeking a highly organized, collaborative, and detail-‑oriented Creative Services Manager to lead the people, process, and technology functions that enable high quality content development across Cardinal Health (CAH) and OptiFreight® Logistics. This role serves as the operational backbone of our Creative Services model—overseeing content intake, hands‑on content design, workflow management, resource coordination, creative production, review processes, and documentation of brand‑-‑aligned assets.
The ideal candidate is equal parts operations leader and creative project manager, with a strong understanding of content development, design workflows, and cross‑functional coordination. This person will also manage an offshore graphic design resource (CHIP) to ensure timely, consistent, brand‑compliant deliverables.
Key Responsibilities
People & Resource Management
Manage day-to-day coordination with the offshore graphic design resource (CHIP), ensuring high-quality, on-brand creative output.
Serve as the main liaison between internal stakeholders, Enterprise Brand team, and other relevant partners.
Provide guidance, feedback, and prioritization to design resources, aligning work to business goals and timelines.
Support onboarding, process creation, training, and documentation for internal and external team members.
Process & Workflow Operations
Lead the intake and scoping process for creative and content requests, ensuring full clarity on objectives, audience, messaging, and required deliverables.
Oversee workflow management from request initiation through final delivery, ensuring timelines, milestones, and processes are consistently followed.
Maintain and refine Creative Services operating models, including request routing, service-level expectations, review cycles, and quality controls.
Ensure all creative assets align with CAH and OptiFreight® Logistics brand standards, voice, style, and regulatory requirements.
Content & Creative Production
Consult with business partners to solve creative needs, recommend the right deliverable types, and guide / execute content development.
Support content design (including hands‑on content development) and production across a range of assets: presentations, one-pagers, infographics, digital assets, sales enablement materials, and more.
Partner with marketing, product, creative, and digital teams to ensure cohesive storytelling across channels.
Review & Quality Assurance
Establish and manage structured review cycles, working with stakeholders to streamline feedback and maintain brand consistency.
Conduct quality checks at each stage of creative development to ensure accuracy, consistency, and alignment with messaging frameworks.
Technology & Systems Management
Maintain Creative Services tools, systems, and workflows (e.g., project management platforms, content libraries, intake forms).
Drive continuous improvement in operational capabilities through automation, templates, and workflow enhancements.
Ensure proper documentation, categorization, and storage of creative assets in centralized content libraries.
Documentation & Governance
Own the development and ongoing maintenance of Creative Services process documentation, templates, brand assets, and best practices.
Manage and curate asset libraries to ensure teams have easy access to up-to-date, approved content.
Support governance efforts to ensure consistent application of brand standards across all creative outputs.
Qualifications:
Bachelor’s degree in marketing, communications, design, or related field preferred.
6+ years of experience in creative services, marketing operations, project management, or content development preferred.
Experience with Adobe Creative Cloud or design review tools (even at a conceptual or collaborator level).
Background in marketing operations, content systems, or creative workflow optimization.
Experience managing creative workflows, design resources, or digital project management tools.
Strong ability to manage multiple projects, prioritize deadlines, and coordinate across teams.
Excellent communication, organizational, and stakeholder management skills.
Working knowledge of brand standards, content design principles, and creative production workflows.
Key Competencies
Experience managing remote creative partners.
Exceptional project management and organizational agility.
Ability to build strong cross-functional relationships.
Operational mindset with a continuous-improvement approach.
Strong eye for detail and brand consistency.
Ability to translate business needs into clear creative direction.
Comfort leading and influencing without direct authority.
Anticipated salary range: $80,900 - $103,950
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 7/1/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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