As a core partner to the broader creative team, you’ll help the Creative Operations Lead plan, manage, and deliver projects that bring our brand to life. You’ll sit at the center of cross-functional collaboration, connecting creative, marketing, and business stakeholders to ensure work is delivered on time, aligned to the brief, and executed at a high standard.
This isn’t just task tracking—you’ll actively manage workflows, anticipate blockers, and help scale how our creative team operates.
Build and maintain project plans, timelines, and workflows to ensure projects stay on track and aligned to the brief
Identify gaps in project briefs and leverage research and stakeholder input to clarify direction and requirements
Hold stakeholders accountable to timelines, deliverables, and commitments, proactively flagging risks and driving resolution
Coordinate project kickoffs, syncs, and status check-ins to maintain momentum and visibility across teams
Manage feedback and revision cycles, ensuring input is clear, actionable, and implemented efficiently
Serve as the central hub for project communication, ensuring clarity, consistency, and transparency across collaborators
Establish strong cross-functional relationships across Marketing, Events, Product, and other key partners
Manage and maintain the team’s project management tools and systems (Asana, Google Suite, Slack, Bynder)
Continuously look for ways to improve processes, workflows, and team efficiency
2–4 years of experience in project management, creative operations, or a similar role within a brand, marketing, or creative environment
Strong organizational and time management skills, with the ability to manage multiple projects simultaneously
Experience working with cross-functional teams and navigating competing priorities
Familiarity with project management tools like Asana (or similar platforms) and collaboration tools like Google Workspace and Slack
Excellent communication skills, with the ability to clearly connect stakeholders across creative and business teams
A proactive, solutions-oriented mindset with strong attention to detail
Ability to identify inefficiencies and recommend improvements to processes and workflows
Comfort operating in a fast-paced, evolving environment
A “company-first” mentality, with a willingness to give and receive direct, constructive feedback
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
Our Commitment to Inclusion:
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
A Note on the Application & Hiring Process:
This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.
Compensation Disclosure:
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is between $78,400 CAD - $117,600 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.
Personal Information:
ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our Privacy Policy