Creative Coordinator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Creative Coordinator provides essential operational support to a dynamic in-house creative studio, working under the direction of Creative Managers and the Creative Director. This entry-level role focuses on executing day-to-day administrative and coordination tasks that enable the creative team to work efficiently across performance marketing, branding, advertising, video production, and design projects.

What will you do?

Operational Support & Reporting

• Execute project scheduling and resource allocation as directed by Creative Managers
• Maintain project tracking systems with accurate timelines, effort hours, and status updates
• Prepare monthly operations reports and metrics for leadership review
• Update capacity planning tools and flag potential scheduling conflicts
• Assist with onboarding new projects and organizing project documentation

Administrative Coordination

• Coordinate project kickoffs, check-ins, and status meetings
• Distribute project briefs and gather necessary information from stakeholders
• Track project assets, approvals, and deliverables through completion
• Maintain organized file structures and creative asset libraries
• Process project requests and route to appropriate team members

Communication & Facilitation

• Serve as a liaison between creative team and internal partners
• Communicate project updates and timeline changes as directed
• Schedule meetings and coordinate cross-functional collaboration
• Document meeting notes, action items, and decisions

Creative Support Tasks (Bonus)

• Coordinate logistics between stakeholders and creatives with building and maintaining creative asset libraries.

What will you need to succeed?

• 3+ years of experience in creative operations, project coordination, administrative support, or related field
• Understanding of creative production workflows and terminology
• Strong organizational skills, critical thinking and attention to detail
• Proficiency with project management tools (Wrike experience a plus)
• Experience with Microsoft Suite (Teams, SharePoint, Outlook, Loop)
• Excellent written and verbal communication skills
• Autonomous self-starter with a thirst for variety and problem solving
• Comfortable working in a fast-paced, evolving environment

Preferred Qualifications

• Experience supporting creative teams, marketing departments, or agencies
• Exposure to working with content creators and video producers
• Basic familiarity with creative software (Adobe Creative Suite, etc.)
• Experience with stock asset platforms or digital asset management
• Background in the financial services, marketing, or advertising industries
• Interest in or aspiration toward a creative career path

What Makes This Role Unique

This position offers a unique entry point for someone passionate about the creative industry who wants to learn operations while staying close to the creative process. You'll gain exposure to diverse projects, build relationships across the organization, and have opportunities to contribute creatively as you develop your skills.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

49,000/49 000 - 77,000/77 000

Job Category:

Marketing

Posting End Date:

15/03/2026