Enabling commercial to manage risk and ensure quality is the purpose of Pfizer’s Commercial Quality (CQ) organization. This purpose accompanies a bold aspiration, to set the industry standard for commercial quality across commercial programs and operations. The CQ organization provide Quality Consulting and Quality Oversight to commercial colleagues globally across pharmacovigilance, and promotional practices, this includes:
• Effective management of current and emerging commercial compliance risk
• Operationalizing global policies and procedures related to commercial quality
• Monitoring quality across commercial activities and ensuring audit & inspection readiness
• Identification and management of quality events
• Establishing an integrated approach for quality improvement & optimized customer quality experience
ROLE SUMMARY
The CQ International Markets Lead is accountable for the flawless execution of CQ services including policy consultation and program design for company sponsored programs (CSPs), patient support programs (PSPs) and the review and approval of promotional content to enable Pfizer’s commercial business to manage risk and ensure quality.
The CQ International Markets Lead is accountable for developing and implementing local support strategies and leading a team of CQ colleagues (supporting all CQ related processes) to deliver high quality, audit ready and cost efficient CQ services. The CQ International Markets Lead has an accountability to maintain a state of control and be audit and inspection ready.
This role will be an active thought leader in commercial quality, drawing upon best practice to identify new ways of working and drive continuous improvement. The CQ International Markets Lead will provide insights to senior regional stakeholders (e.g., Commercial Offices and senior in market leaders) on the state of control driving increased commercial accountability.
ROLE RESPONSIBILITIES
Accountable for:
Defining and implementing strategic direction to enable Quality consultation and support for design, review and approval of commercial programs (CSPs, PSPs) and the review and approval (R&A) of promotional content.
Transforming the promotional content R&A model post-Adobe implementation supporting commercial goals within organizational and local standards and regulations.
This role will lead a diverse team of colleagues to deliver high quality services and programs to enable the commercial business.
Core Responsibilities
Drive implementation of CQ policies, procedures and initiatives across the International Markets. This includes:
Provide design guidance for commercial programs to optimize the risk and benefit balance
Consultation and guidance on matters related to the Global Content Policy and local review and approval requirements and ways of working
Local Content Policy & Addendum management, oversight, and maintenance
Local market Review and Approval Workflow support and expertise
Quality Event (‘QE’) facilitation and response for promotional materials and content
Maintain and update local review and approval procedures in response to changes in local / regional regulations
Effectively manage service demand for international markets to ensure optimal allocation of available capacity
Accountable for change management and communication within the international markets
Act as single point of escalation and a subject-matter expert for CQ Leads within the international markets providing in-depth knowledge and consultancy to drive overall culture of quality and compliance, and if required escalate all pertinent initiatives to the relevant CQ stakeholders
Audit & Inspection Outcomes and Issue Remediation
Ensure all international markets are audit and inspection ready for all in-scope quality areas
As the subject matter expert, act as the escalation point to resolve local audit related queries
Direct effective management and implementation of remediation activity within international markets
Stakeholder Engagement
Act as single point of contact and subject-matter expert on quality related matters for international market leadership, providing in-depth knowledge and consultancy on commercial quality (CSP, PSP and Review and Approval of Promotional Content) and visibility of the state of control.
Establish and maintain trusted relationships across international market senior regional and local commercial stakeholders and business partners (e.g., Legal, Digital, Safety, Privacy, Compliance)
Represent CQ at appropriate regional governance bodies to escalate relevant risks
Proactively engage the regional and global CQ community to exchange best practices and lessons learned and promote collaboration across countries
People Management
Empower, inspire and lead a team of CQ colleagues (leader of leaders) to deliver CQ services and support commercial activities while fostering a culture of excellence
Drive risk-based resource allocation within the international markets including optimizing in-market vs. above-market delivery of CQ services
Ensure CQ colleagues have the required skills and resources to effectively execute their responsibilities
BASIC QUALIFICATIONS
Bachelor’s degree; preferred discipline(s): Science, Business Studies/Management, Information Technology
Significant relevant experience, including experience in pharma, encompassing sales and marketing operations
Understand the fundamentals of the pharmaceutical industry, regulatory requirements and risk management
High level of subject matter expertise in PV and Promotional practices
Extensive experience in quality and compliance
Experience in process design and service integration
Proven ability to influence without authority, a wide range of stakeholders
Demonstrated extensive experience senior stakeholder engagement, alignment, and facilitating conflict
Demonstrated strategic thought leadership & ability to drive transformation and lead change
Fluent in English language
PREFERRED QUALIFICATIONS
Experience of working across cultures and multiple time zones
Experience of quality service delivery
Consulting experience
Strong analytical skills: ability to analyze information, draw insights and recommend improvements; ability to synthesize problems and develop innovative solutions and strategies
Proficient in common technical tools (e.g. Microsoft Office)
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Given the global nature of the role, (limited) international travel and working outside of normal work times will be required.
ORGANIZATIONAL RELATIONSHIPS
International Market Leadership including ICO, in-market leadership within Commercial, Medical, Legal, Regulatory and Compliance)
International Marketing Enablement
GCEE Leadership Team
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
DisAbility Confident
We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!
Quality Assurance and Control