CPS Franchise Manager

Location(s):

Costa Rica

City/Cities:

Liberia

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

November 21, 2025

Shift:

Job Description Summary:

Location Liberia, Costa Rica

For the last 136+ years Coca Cola has grown to become the most recognizable
brand in the world Today we sell thousands of products to billions of consumers in
nearly every country in the world We are proud of the legacy of our history, and we
are excited about the innovation of the future!

In Liberia, Costa Rica we have our newest and most advanced manufacturing facility
in the world that is leading the way for Industry 4.0. This plant is utilizing state of the
art manufacturing technology to improve how our employees work and how we
produce our products We are looking a Franchise Manager responsible for support
the customer strategic relationship led across the region by the customer manager
within 1 2 Franchise Units and the bottling partner groups across the region This
may represent managing the supply from 1 and up to 3 different Concentrate Plant
Operations ( delivering to Ship To locations across 2 20 countries Bottlers
under remit may have high levels of complexity and unique products within its
portfolio and may have highly evolved and complex supply models (e g multiple
plant supplies DPS elements) The products produced in this plant will reach
hundreds of millions of consumers across the world If you are looking for a
technologically advanced, innovative, and challenging work environment in which
you will lead, learn, and grow then we would love to speak with you!

What you’ll do for us

• Act as the main contact point at Franchise level for issue escalation and resolution (mainly Operational requirements), liaising across multiple supply chain partners to assure on time in full supply; in addition to working closely with the secondary supply point CPS Plant LT & Functions & Customer Manager.

• Support the monthly S&OP process, connecting business requirements with supply chain capacities and capabilities; Help translating OU/FU/Bottlers requirements, issues and priorities into CPS actions assuring cost effectiveness performance; Fosters E2E value creation initiatives at Franchise level.

• Leads the CPS Customer Service processes: automation, standardization, improvement and optimization of activities; Ensures monthly operational CPFR meetings (Collaborative Partnership Forecasting and Replenishment) including service, quality, demand planning, productivity and inventory risks; Implements annual Customer Survey, supporting improvement action plans in conjunction with the plants; Manages Service Level Agreement with each plant and stakeholders.

• Coaches and develops the Customer Operational roles, supporting the business in assigned Franchises.

• Leads a cross-cultural team of 2 6 fully operational direct reports that may be virtuallydistributed across multiple countries. Will be required to develop capability in order tomaintain and exceed agreed service levels to OUs & Bottlers while leading innovativesolutions to assure supply in a demanding market environment.

• Lead the CPS relationship with assigned Franchise, ensuring alignment across whole big sized and complex OU. Act as the main contact point in relation to issue resolution and strategic implementations, assuring on time in full supply through collaboration across the Supply Chain Partners.

• Supports translation of requirements/issues from Franchise’s Customers into CPS plant actions, leading conversations and problem solving involving multiple plants and multiple disciplines including (Quality, Finance, Transportation, Manufacturing, Product Commercialization, etc..), ensuring fast responses, effective & sustainable solutions for the system.

• Lead the Customer Management team +6 Direct Reports

Requirements:

• Bachelor’s Degree Required- Engineering (Industrial/Chemical), International Commerce or related fields.

• Bilingual – English & Spanish

• Three to five years of relevant experience, preferably within the manufacturing industry. Formal project management experience is a plus.

• Experience in Leading and Management local and regional teams.

Functional Skills:

• Good communication Skills including adaptability and ability to participate in complex conversations with different stakeholders from the OU, Bottler and CPS

• People Leadership Skills.

• Cross functional Team Player

• Ability to manage escalation and crisis.

• Solid negotiation skills

• Supply Chain & Business Knowledge

• Problem Solving and ability to seek supply solutions in a high complex environment.

• Organization and Planning

• Basic Financial Knowledge & Skills

What we can do for you
Purpose Driven: Purpose driven approach that empowers our people to protect the
environment and communities we serve while delivering safe quality products.
Global Connections: Allows you to develop, enhance and maintain global connections
that allow us to move faster and learn from others.
Community of Belonging: We’re an organization that believes our ability to
continually grow and build the right atmosphere where people feel safe and
empowered, lets you bring your best self to work.

Skills:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.