About the Role
We are looking for a highly organised and experienced Course/Education Support Officer with a collaborative mindset and strong attention to detail. This role involves delivering expert guidance and operational support to academic staff, ensuring excellence in the coordination and delivery of both undergraduate and postgraduate courses within the Faculty of Medicine, Health and Human Sciences.
Reporting to the Course Support Team Leader and working within a collegial course support team, you will contribute to course quality and student experience by offering timely and accurate advice and support across all aspects of course and unit delivery. The role will be responsible for the coordination of operational and administrative support across the lifecycle of a course/courses, as well as working with academic staff to coordinate annual planning, committee meetings, exam support, and acting as a key liaison for teaching staff.
This role offers flexible work while requiring full-time on-campus presence during peak periods, which may include occasional out-of-hours commitments and Saturday work to support critical activities.
About You
You will bring:
A strong understanding of tertiary education policies, processes and course/ unit governance structures.
Experience in providing policy advice and information within a higher education setting.
Experience supporting education delivery and/or complex student service operations.
Excellent organisational and time management skills.
Strong written and verbal communication skills.
A proactive, collaborative and customer-focused approach.
The ability to manage competing priorities and work with a range of stakeholders, including committees, as well as a willingness to adapt to changing circumstances.
About Us
Macquarie is the university of pioneering minds. Globally recognised as one of Australia’s leading research universities, we are a place where extraordinary new possibilities come to light. We’ve helped people to hear, introduced wireless internet technology to the world and broken through traditional boundaries by appointing Australia’s first female vice-chancellor.
At Macquarie you’ll join a vibrant community of diverse perspectives, all working towards a brighter future for our communities and our planet. Surrounded by beautiful parkland campus, our students and staff are free to explore and discover, supported by facilities including a high-tech library, private teaching hospital, gym and pools, childcare facilities, a campus train station and the newly expanded Macquarie Centre shopping complex next door.
Macquarie University's Faculty of Medicine, Health and Human Sciences builds on our aspiration to have the nation's first fully integrated Academic Health Sciences Centre under a university's leadership. It brings together the excellent work of medical and allied-health clinicians and researchers across the University and around the country, with unparalleled access to the world-leading clinical resources and research facilities found only on our campus.
How to Apply
To be considered for this position, please apply online by submitting:
Your CV, and
A cover letter (maximum 2 pages) that addresses the selection criteria below.
Key Selection Criteria
A degree or tertiary qualification in a relevant field and/or equivalent experience,
Knowledge of tertiary education policies, processes, and course/unit governance structures,
Strong customer service focus and ability to work with committees and stakeholders,
Experience providing policy advice, preferably in a higher education setting,
Experience providing support and advice in the delivery of education and/or complex student services settings,
Experience developing annual planning documentation and project plans,
High-level administrative skills and data analysis experience,
Excellent time management and organisational skills, and ability to meet competing deadlines,
Ability to implement and improve administrative processes,
Intermediate computer skills (e.g. Microsoft Office, database management systems and applications), and
Strong written and verbal communication skills, including drafting formal documentation and submissions.
Work Rights
Please note: This position is open only to applicants who reside in Australia and hold full working rights for the duration of the appointment.
Specific Role Enquiries, please contact Samantha Smith – Course Support Team Leader at samantha.smith1@mq.edu.au
Application Closing Date: Sunday 3 May 2026 at 11:59 p.m. (AEST)
***We reserve the right to progress or decline applications prior to the closing date and close the advertisement prior to the listed closing date.
Why Join Us?
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.
We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the fabulous staff benefits on offer when you work at Macquarie University.
Flexible, hybrid work arrangements
17% Superannuation
Subsidised onsite parking options
Extensive training and professional development programs
Onsite childcare facilities to support working parents
Onsite vacation care during school holidays
Discounted health insurance
Subsidised membership at our Sport & Aquatic Centre
Access to an Employee Assistance Program for free and confidential support
Convenient onsite GP, imaging, and physiotherapy clinics
Pre-Employment Checks
Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:
03/05/2026 11:59 PM
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.