Country Director (Singapore, Malaysia and Indonesia)

Country Director– Singapore, Malaysia and Indonesia (Location: Singapore)

Are you interested in being part of a cutting-edge digital team? We are on a journey to transform how money moves across borders fulfilling the needs and dreams of our customers. Are you interested in joining Western Union as Country Director for Singapore, Malaysia and Indonesia.

Western Union powers your pursuit.

The Country Director is a senior leadership position responsible for overseeing all aspects of the company’s operations across Singapore, Malaysia, and Indonesia. This role carries full accountability for strategy, execution, and performance, with a strong emphasis on driving growth, managing profitability, and building a robust market presence. It combines general management responsibilities (including P&L ownership) with a deep focus on product and digital innovation to ensure the company maintains its competitive edge.

We are seeking a visionary leader who can seamlessly bridge strategic planning with hands-on execution to deliver market-ready products and measurable results. The Country Director will play a pivotal role in advancing the company’s digital product portfolio—launching new digital solutions, strengthening omni-channel capabilities, and delivering exceptional customer experiences. This position requires leading cross-functional teams and aligning regional business objectives with global strategies.

Role Responsibilities:

• As a senior leader, you will serve as a catalyst for transformation by creating an environment where creativity thrives and high performance is the norm. This responsibility goes beyond traditional team management—it’s about shaping a culture that consistently delivers exceptional results while staying ahead of industry trends.
• You will lead all regional-level operations, ensuring alignment with the company’s global strategy and regional goals.
• You will design and execute innovative strategies to accelerate revenue growth, particularly in digital channels and new customer segments.
• You will oversee the P&L, ensuring financial targets are met or exceeded through effective cost management and revenue generation.
• You will serve as the primary point of contact for internal stakeholders and external partners, including regulatory bodies, industry associations, and key customers.
• Champion the development and deployment of digital products and services, ensuring they meet market demands and deliver superior customer experiences.
• You will lead initiatives to strengthen the company’s omni-channel presence, integrating online and offline platforms seamlessly.
• You will stay ahead of digital trends and competitor activities, ensuring the company remains at the forefront of innovation.
• You will build and maintain strategic partnerships with local stakeholders, including financial institutions, regulatory bodies, and technology providers.
• You will identify and negotiate joint ventures, collaborations, and partnerships to enhance the company’s local presence.
• Set clear KPIs for the country’s operations and ensure regular monitoring and reporting.
• You will analyze business performance, customer feedback, and market trends to refine strategies and improve outcomes.
• You will ensure the highest standards of operational efficiency, risk management, and regulatory compliance.
• You will partner with marketing, sales, product development, operations, legal and compliance to ensure alignment and impact.
• You will inspire and mentor teams to foster a culture of innovation and excellence.

Role Requirements:

• Minimum 15+ years in General Management with proven expertise in revenue and profitability, managing large retail operations, and driving digital growth.
• Bachelor’s degree in business, strategy, management, transformation or a related field.
• Proficiency in digital tools (including analytics), platforms, and e-commerce technologies.
• You will need an understanding of technologies is a must.
• You should have expertise in omni-channel retail and digital product delivery.
• Strong strategic planning and analytical abilities.
• Excellent leadership, communication, and stakeholder management skills.
• Visionary, results-driven, adaptable, and collaborative with a passion for innovation and growth.
• You should be able to have transparent and productive relationships with peers and collaborate successfully across the organization.
• You have an ability to be a company-wide change-agent that influences strategic actions and mindset changes.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Singapore specific benefits include:

• Paid Time Offs
• Employee Assistance Programs
• Global Recognition and Rewards Programs
• Employee Wellness

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-AK1 #LI-Hybrid

Estimated Job Posting End Date:

01-15-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.