Counselling Coordinator

• Permanent Part Time | 22.8 hours/week
• Salary: $54K + super + salary packaging
• Location: Surry Hills, NSW 2010
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Make a real difference in people’s lives through meaningful support.

We’re looking for a compassionate and experienced Counselling Coordinator to lead and deliver high-quality therapeutic support for individuals facing complex challenges such as homelessness, mental health concerns, and alcohol and other drug use.

In this dynamic role, you’ll combine hands-on counselling with program coordination, volunteer leadership, and service development—ensuring clients receive the support they need to move forward.

Your key responsibilities will be to:

• Conduct intake, assessment and referral processes
• Provide one-on-one counselling services to clients with complex needs
• Coordinate referrals and match clients with appropriate volunteer counsellors
• Develop and review group content using evidence-based approaches
• Coordinate the delivery of therapeutic group programs
• Recruit, train, and supervise a team of skilled volunteer counsellors and facilitators
• Support a safe, ethical, and client-centred counselling environment
• Ensure compliance with professional standards, confidentiality and reporting obligations

Requirements for Success

• Relevant qualification in counselling and valid registration (AHPRA/ACA/PACFA)
• Ability to manage complex client caseloads and deliver therapeutic interventions
• Experience developing and facilitating group programs
• Experience working in areas such as homelessness, mental health or AOD
• Excellent communication, organisation and problem solving skills
• Strong Case management experience and understanding of homelessness
• A valid NSW Driver’s Licence and WWCC

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits  

• Rewarding work – every day you know you’re making a real difference  
• Not-for-profit salary packaging, reducing your tax (details via AccessPay) 
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

Our culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How to apply   

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you