Correspondence Liaison, Operations Assistant III (NCS) - Mayor's Office of Constituent Services

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$56,607.00 - $90,572.00 Annually

Hiring Salary Range:

$56,607.00 - $73,589.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Correspondence Unit Liaison is responsible for providing customer service assistance to constituents via all written formats. This position reports to the Lead Correspondence Liaison.

Essential Functions

• Respond to constituent requests for ceremonial documents received via fax, email and US mail.
• Input constituent information into the Correspondence Unit database.
• Provide verbiage for ceremonial documents.
• Prepare and distribute ceremonial documents.
• Assist in the dissemination of all correspondence received by the Mayor’s Office by preparing and distributing Transfer Memo’s and Action Requests
• Act as liaison between constituents and various city agencies on behalf of the Mayor to satisfy their requests.
• Perform related work as required.
• Inform the Lead Correspondence Liaison, Deputy Director and Director of all important or high alert issues and activities.

Minimum Qualifications

Education: Bachelor’s degree is preferred.

AND

Experience: Have two years of related experience.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• High degree of skill in technical and creative writing.
• Knowledge of local, state and federal government structure and responsibilities.
• Knowledge of governmental etiquette and protocol.
• Ability to establish and maintain relationships with offices of elected officials, city government agencies, constituents, other organizations and businesses.
• Knowledge of Baltimore City history and culture.
• Ability to communicate with diverse groups of people.
• Strong organization and time management skills.
• Ability to operate in a team environment.
• Strong research skills
• Knowledge of Microsoft applications: Word, Excel & Outlook.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER