Correspondence Analyst

Correspondence Analyst

Department: Department of Veterans Affairs

Location(s): Tuskegee, Alabama

Salary Range: $61722 - $80243 Per Year

Job Summary: The Correspondence Analyst position is located in the Office of the Director at Central Alabama Veterans Health Care System (CAVHCS). The incumbent is responsible for maintaining and managing a system for all executive correspondence for Central Alabama Veterans Health Care System (CAVHCS).

Major Duties:

• Duties include, but may not be limited to the following: Assists the executive leadership team by maintaining and managing a system for all executive correspondence. Maintain routine contact with Veterans Integrated Service Network office, external stakeholders to include Congressional or political offices and Veterans, VA Central Office, and other agencies to clarify and discuss issues related to correspondence, as well as to provide updates. Manages an automated tracking system for all critical data, routes correspondence to appropriate service(s) for follow-up, monitors suspense dates of all correspondence, follows up with the responsible services as deadlines approach, and reviews and edits all written responses for grammatical and procedural correctness, completeness, and clarity. Assesses options for improving the action item tracking database, presents these options to management and plays a key role in coordinating the individuals, and if necessary, selecting the vendors who could make improvements to the system. Analyze and monitor trends in services' responses to established deadlines in a timely manner. Provide management with reports that summarize these trends and meet with management regularly to discuss these reports. Responsible for tracking health care system memorandums and bulletins Disseminates correspondence from VACO and VISN 7 to relevant individuals/programs to ensure that they are aware of national policies, procedures, directive and trends. Screens all publications, directives, and periodicals, and brings those of significance to the attention of management and other key program staff. procedures in accordance with new or existing rules and regulations. Performs content and editorial review of a high volume of correspondence and is often required to analyze information received from various services, and develop written reports based on this information, for the executive leadership team. Work with the administrative staff within the executive office and interchangeably provides administrative assistance to the executive leadership team. Respond to inquiries and administrative problems, makes appointments, manages calendars, screen calls and visitors, answers a majority of questions and handles routine issues without referral to the supervisor. Prepares daily reports with suspense updates to review with Director and Executive Leadership; and performs weekly reconciliation for overdue suspense items with follow-up investigation/resolution of all discrepancies. Performs other related duties as assigned. Work Schedule: 8:00am - 4:30pm (Work schedule subject to change based on agency needs). Telework: This position may be authorized for ad-hoc telework. Virtual: This is not a virtual position. Position Description/PD#: Correspondence Analyst/PD017610 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Physical Requirements: Work is of a sedentary nature. There may occasionally be some moving or lifting of files and sitting in front of a computer monitor. Travel Required: 50% or less -This is a dual campus facility. Weekly travel is required between CAVHCS campuses located in Montgomery and Tuskegee, Alabama. Travel to CAVHCS Community Based Outpatient Clinics located in Alabama and Georgia will be required.

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Basic knowledge of management principles and organizational theory including administrative practices and procedures common to organizations; ability to use qualitative and quantitative analytical techniques; ability to write and compose original correspondence/suspense responses based on information obtained from individuals, programs, or services and ability to develop protocols for and execute suspense management and document control procedures. Perform assigned segments of audits and reviews to evaluate timeliness, flow, and quality of correspondence, and to identify ways to improve correspondence management. Manage past correspondence and reports, and recent news items pertaining to subjects of correspondence, and provides package to involved officials. Track health care system memorandums and bulletins and disseminate correspondence from VACO and VISN 7 to relevant individuals/programs to ensure that they are aware of national policies, procedures, directives, and trends. Skills in operating automated office equipment (e.g. Xerox machine, fax machine, network scanner, computer software, etc). OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have must possess master's or equivalent graduate degree, or successfully completed 2 full years of progressively higher level graduate education leading to such a degree, or LL.B. or J.D., if related. This education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. (Transcript Required) . OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education. Preferred Experience: SharePoint and Database Management, Executive Correspondence routing and management. Records control and management. Expert knowledge of Outlook Management and tools, Word, Excel, and PowerPoint. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12892458. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/16/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-03-16